Inez Alexandra Flor Blanco
Chelmsford,United Kingdom
Summary
Dynamic professional with a proven track record in leadership and management, demonstrating exceptional adaptability and fast learning capabilities. Skilled in facilitating teamwork and fostering strong interpersonal communication, enhancing customer relations and clinical oversight. Committed to leveraging these competencies to drive organisational success and pursue opportunities for growth within the industry.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Unit Manager - Clinical
Manor Lodge Care Home
Chelmsford
2019.08 - Current
- Monitored and analyzed key performance indicators to identify areas for improvement.
- Identified and addressed problems and conflicts in a timely manner, resulting in improved team morale.
- Implemented a rewards and recognition program that improved team engagement and morale.
- Ensuring that all the shifts are well covered.
- Auditing medication and care plan.
- Making sure that supervisions and appraisals are done in a timely manner.
- Meetings with the family to make sure their concerns are being addressed appropriately.
- Led team in implementing care plans tailored to individual resident needs.
- Coordinated staff schedules to ensure optimal coverage and care delivery.
- Mentored junior staff to enhance skills and improve overall service quality.
- Developed and maintained strong relationships with residents and their families.
- Oversaw compliance with health and safety regulations within care environment.
- Facilitated training sessions to promote best practices in resident care.
- Addressed and resolved resident concerns to ensure satisfaction and well-being.
- Evaluated care processes regularly to identify opportunities for improvement.
- Resolved conflicts swiftly within the team, maintained harmonious work environment.
- Ensured compliance with health and safety regulations during all operations.
- Facilitated staff development programmes, increased skill set across the unit.
- Conducted performance evaluations with constructive feedback, resulted in performance improvement.
- Participated in recruitment process for selecting competent candidates for the unit.
- Liaised with other departments to ensure smooth operations.
- Regularly reported progress updates to senior management, kept them informed of any major developments.
- Fostered a positive work environment, improved employee morale and job satisfaction.
- Delegated tasks appropriately to maximise productivity of the team.
- Mitigated risk factors by implementing proper control measures.
- Created an inclusive culture within the team; encouraged open communication and mutual respect among staff members.
Team Leader
Manor Lodge Care Home
Chelmsford
2010.03 - 2019.08
- Created an effective team culture and fostered collaboration to increase team morale and motivation.
- Mentored and trained team members to develop their skills and career paths.
- Resolved conflicts in a professional and timely manner.
- Developed a system for recognizing team accomplishments and rewarding success.
- Evaluated team performance and provided constructive feedback to help team members improve.
Health Care Assistant
Manor Lodge Care Home
Chelmsford
2009.07 - 2010.03
- Assisted with residents' activities of daily living.
- Assisted with residents' transfers and ambulation.
- Coordinated with the other health care colleagues for effective delivery of care.
Education
Bachelor of Science - Nursing
Velez College
Cebu City, Philippines 2003.06 - 2008.03
Level 6 Diploma in Health and Social Care Managem - Health and Social Care Management
Cambridge and Leadership School
Cambridge, United Kingdom 2025.08 -
Skills
- Fast Learner
- Adaptability
- Leadership
- Management Skills
- Interpersonal Communication Skills
- Teamwork facilitation
- Customer relations
- Clinical oversight
Languages
English
Filipino
Courses
- Delegation and Decision Making - June 2023
- Feedback and Difficult Conversations - June 2023
- Inducting your Team - June 2023
- Communicating with Colour - July 2023
- Using Allocate - 2019
- E-MAR Training - October 2019
Certification
NMC registered
Timeline
Level 6 Diploma in Health and Social Care Managem - Health and Social Care Management
Cambridge and Leadership School
2025.08 -
Unit Manager - Clinical
Manor Lodge Care Home
2019.08 - Current
Team Leader
Manor Lodge Care Home
2010.03 - 2019.08
Health Care Assistant
Manor Lodge Care Home
2009.07 - 2010.03
Bachelor of Science - Nursing
Velez College
2003.06 - 2008.03