Ines Oliveira
Manchester,England
Summary
Hardworking Showroom Assistant talented at building effective business relationships. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health and social care position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Care expert & Support worker
Bluebird Care
Manchester, uk
01.2025 - Current
- Actively listened to client concerns thus creating a comforting environment.
- Assisted with mobility issues enabling easier movement around the home.
- Helped achieve patient independence through guided tasks and activities.
- Assisted in maintaining a clean environment for improved client health.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Offered companionship during difficult times which resulted in positive mood shifts amongst residents.
- Implemented personalised care plans, resulting in enhanced quality of life for patients.
- Delivered compassionate patient care, enhancing their wellbeing.
- Handled challenging behaviours from dementia patients calmly which led to peaceful resolution of conflicts.
- Managed medication schedules, ensuring compliance with prescribed treatments.
- Coordinated appointments with healthcare providers to ensure comprehensive medical care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Showroom Merchandiser, Sales & Office assistant.
Shonn Brothers Manchester
Manchester, England
09.2020 - 02.2024
- Tagged products quickly and accurately with price tags and stickers.
- Identified discrepancies in stocks through regular inventory management.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained office files for reliable reference, including electronic and hard copies.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Responded to telephone enquiries from clients, vendors and members of public.
- Wrote reports and correspondence from dictation and handwritten notes.
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Photocopied, scanned and filed documents to maintain updated documents.
- Purchased office supplies to maintain stock and inventory.
- Assisted customers in locating specific items to boost satisfaction.
- Prepared invoices for customers with large orders or special sales types.
- Explained establishment policies to customers and offered advice on selections.
- Went on regular store visits to assess product representation.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Managed phone calls, resulting in effective communication flow within the company.
Catering staff member
Manchester convention central complex
Manchester, England
07.2019 - 02.2020
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Monitored ingredient supply, promptly ordering low-stock items to prevent service disruptions.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Minimised food waste through improved ingredients use and enhanced composting processes.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Cleaned back-of-house stations, crockery and cutlery to support catering service.
Retail sales assistant
Bershka
Lisbon, Portugal
02.2016 - 11.2016
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Sales assistant
Lefties Portugal
Lisbon, Portugal
06.2015 - 02.2016
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Received and processed product returns.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Education
United Kingdom - Health and social care
Manchester college Harpurhey campus
United Kingdom - Hair and beauty
Manchester College Harpurhey Campus
United Kingdom - ESOL English and Maths
Manchester College Shena Simon campus
Skills
- Merchandising
- Customer service
- Online sales
- Organization
- Interpersonal and written communication
- Microsoft applications proficiency
- Good Telephone Etiquette
- Sales expertise
- Client Relationships
- Just In Time stock control
- Display construction
- Patient
- Extremely organised
- Dementia care expertise
- Empathy for clients
- Professional boundaries understanding
- Safe driving skills
Languages
English
Advanced (C1)
Portuguese
Proficient (C2)
Spanish
Intermediate (B1)
Certification
Driving license B1 & B
Timeline
Care expert & Support worker
Bluebird Care
01.2025 - Current
Showroom Merchandiser, Sales & Office assistant.
Shonn Brothers Manchester
09.2020 - 02.2024
Catering staff member
Manchester convention central complex
07.2019 - 02.2020
Retail sales assistant
Bershka
02.2016 - 11.2016
Sales assistant
Lefties Portugal
06.2015 - 02.2016
United Kingdom - Health and social care
Manchester college Harpurhey campus
United Kingdom - Hair and beauty
Manchester College Harpurhey Campus
United Kingdom - ESOL English and Maths
Manchester College Shena Simon campus
Similar Profiles
Sarah FlemingSarah Fleming
Senior Scheduler/Administrator at Bluebird CareSenior Scheduler/Administrator at Bluebird Care
Aluthwalage Don Lakmini Madupani WeerasingheAluthwalage Don Lakmini Madupani Weerasinghe
social care worker at Bluebird caresocial care worker at Bluebird care
Michelle CoveyMichelle Covey
Domicilliary Carer at Bluebird CareDomicilliary Carer at Bluebird Care
Macey MatthewsMacey Matthews
Bar Staff Member at The CharlestonBar Staff Member at The Charleston
Hashim KhanHashim Khan
Livestream & Podcast Producer at Guidance HubLivestream & Podcast Producer at Guidance Hub