Open To Work
Ines Nikolopoulou
Senior Technology Delivery Leader
London,Barnet
Summary
Senior technology delivery leader with extensive experience delivering complex digital, data, cloud and platform change across multiple industries. Connects engineering and data teams, senior stakeholders and business priorities to turn complex work into clear, achievable plans. Proven impact includes nearly £460k in AWS cost savings, oversight of a £1m+ programme budget for a major digital platform migration, customer-analytics modernisation, operational resilience programmes and AI-enabled delivery automation. Combines strong portfolio, roadmap, capacity, risk and dependency management with practical technical understanding of cloud, DevOps, APIs, analytics and digital platforms.
Overview
22
22
years of professional experience
Work Preference
Job Search Status
Open to workWork Type
Contract workConsultingFull timeLocation Preference
RemoteImportant To Me
Work-life balanceCompany cultureHealthcare benefitsFlexible work hoursWorking remotely optionWork History
Delivery Lead
The Economist
London
02.2024 - Current
- Created an AI-enabled reporting tool expected to save c.104 hours a year in preparation, alongside an onboarding tool that gives incoming Delivery Leads structured Day 1 and first-week plans, reducing handover risk.
- Led AWS cost optimisation across 12 engineering areas, delivering nearly £460k in verified savings—92% of a £500k target.
- Introduced Nave flow metrics in DevOps, using delivery data to identify bottlenecks, manage work in progress and improve planning; reduced average cycle time by 61%, from c.38 to c.15 days.
- Led delivery coordination for SPAR across critical digital services, bringing together cloud modernisation, legacy retirement, disaster recovery and monitoring to support decisions on operational risk and investment.
- Managed customer-analytics modernisation across web and native mobile, including the Viewpoint × Amplitude programme; aligned teams on MVP scope, event priorities, dependencies and launch plans to support clearer customer insight and data-led investment.
- Led data-governance improvements across web and mobile, introducing regular analytics checks, clearer access controls and more consistent tracking standards.
- Led structured maturity reviews across Platform Engineering, DevOps and Data, translating findings into practical roadmaps and improvements to delivery practices, governance and ways of working.
IT Project Manager (contract)
Brown & Brown Europe
London
10.2022 - 06.2023
- Translated business, operational and regulatory needs into functional requirements for a multi-million-pound INSTANDA platform programme at Hamilton Fraser, as it integrated into GRP - an insurance group serving nearly half a million clients.
- Turned insurance, operational and regulatory needs into clear requirements for delivery teams.
- Coordinated customer-data migration and third-party integrations for the platform transition.
- Managed plans, risks, dependencies and stakeholder decisions through Hamilton Fraser’s integration into GRP and then Brown & Brown Europe.
Digital Delivery Manager - DevOps
Institute of Physics (IOP)
London
08.2018 - 07.2022
- Line-managed a five-person multidisciplinary team of senior developers, DevOps engineers, UX/UI and analytics specialists, responsible for IOP's digital-platform modernisation programme.
- Oversaw migration of legacy sites to AWS, coordinating delivery around data disposal, contract cessation and retirement of old infrastructure.
- Led migration of the primary IOP website from Rhythmix to Drupal 8, overseeing a programme budget exceeding £1m.
- Delivered a renewed membership experience for 20k+ members, coordinating SOAP and REST API integrations across Salesforce, Auth0 and Acquia Lift.
- Led modernisation of the DevOps delivery lifecycle, coordinating adoption of Puppet, Bitbucket, Terraform, PHPUnit, SonarQube, OpenVAS and AWS to strengthen configuration, automation, testing, security and release reliability.
Founder
Vitaliti
London
10.2015 - 08.2018
- Established and managed a business from inception, achieving a profit of £2,300 in the first month, breaking even within three months.
Project Lead (contract) & Web Manager (contract)
Southeastern Railways
London
09.2016 - 10.2017
- Spearheaded the Redesign of the SE back-end Sales Engine, thus resulting in a reduction in Points of Contact, enhancing UX, and a remarkable 15%+ surge in online revenue.
- Directed the Full-Cycle Development and Deployment of the Front-End Southeastern website using Sitecore. Optimized Content, Maximizing Conversion Rates, and Enhanced SEO.
- Governed a £250K online marketing budget through meticulous strategic planning and data-centric decision-making.
- Formulated and implemented a comprehensive 'Wi-Fi launch' strategy across the entire SE train fleet within a stringent three-month timeframe.
Travelling
Europe & South America
03.2014 - 08.2015
- Completed a life-long dream of travelling around Europe & South America.
Website Coordinator
National Savings & Investments
London
02.2008 - 02.2014
- Played a pivotal role within one of the UK's leading savings organizations, boasting over 25 million customers and a staggering £120 billion in investments.
- Tasked with the dynamic development and upkeep of four NS&I websites utilizing Collage, Drupal & WordPress platforms.
- Skillfully conducted in-depth analysis of vital metrics to gauge the effectiveness of online copy, employing WebTrends & Google Analytics.
- Spearheaded the management of SEO campaigns, meta-tags, and link-building strategies, while flawlessly executing website campaigns and publishing engaging online content.
Marketing Coordinator
Hammerson
London
07.2004 - 01.2008
- Spearheaded management of company website, overseeing design, creation, and distribution of e-CRM content to a vast database of 500,000+.
- Collaborated seamlessly with cross-functional teams to develop comprehensive project schedules and plans.
- Implemented action plans and conducted thorough project status reviews to ensure smooth execution.
- Served as the primary liaison for project delivery, ensuring streamlined communication and accountability.
- Successfully increased footfall through strategic event and exhibition initiatives.
Effectively managed a budget of £2M, optimizing resource allocation for maximum impact. - Delivered compelling presentations of campaign material to key stakeholders, driving buy-in and support.
- Contributed significantly to the creation of 'Feed Your Addiction,' a multi award-winning marketing campaign, as an integral team member.
Skills
- AI Agents and automation
- Word, Excel, PowerPoint, Outlook
- Confluence, JIRA
- Smartsheet, Miro
- Nave
- HTML, CSS, JavaScript
- Agile, Waterfall methodologies
- GA and WebTrends
- Creately, Visio, drawio
- WP, Sitecore, Drupal, Collage, Wix, Duda
- DevOps Principles
- SWOT/GAP
- POI: Photoshop, Quark
- OWASP top 10 standards
- GDPR
- Spanish, English and Greek
PASSIONATE ABOUT
Animal Welfare • Education • Environment • Health • Human Rights • Poverty Alleviation • Science and Technology • Equalities Act 2010 • Justice • AI
EDUCATION & CERTIFICATES
- BA Hons: Management & Business Administration, Middlesex University Business School (2004)
- Agile: Certified Agile Leadership for Orgs (CAL-O); Certified Agile Leadership for Teams (CAL-T); Certified ScrumMaster (CSM)
- Learning Tree: Developing a Website Hands-on (HTML, CSS, JavaScript, Ajax)
- GNVQ Business
Other
Volunteering: Community Sports Leadership Award scheme (CSLA), Ecclesiastical Sports Leadership Award, Helping Young Pupils Read
Other projects: Web Management for Start-ups using Wix, Duda
Membership: Chartered Institute of IT, DevOps Institute
Hobbies: Travelling, writing a fiction novel
Awards: Feed Your Addiction ICSC MAXI Merit Awards
Timeline
Delivery Lead
The Economist
02.2024 - Current
IT Project Manager (contract)
Brown & Brown Europe
10.2022 - 06.2023
Digital Delivery Manager - DevOps
Institute of Physics (IOP)
08.2018 - 07.2022
Project Lead (contract) & Web Manager (contract)
Southeastern Railways
09.2016 - 10.2017
Founder
Vitaliti
10.2015 - 08.2018
Travelling
Europe & South America
03.2014 - 08.2015
Website Coordinator
National Savings & Investments
02.2008 - 02.2014
Marketing Coordinator
Hammerson
07.2004 - 01.2008