Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Vacancy
Timeline
Generic

Ines Martinez Gutierrez

Londdon,United Kingdom

Summary

Dedicated professional with a strong background in customer service and merchandising awareness. Demonstrates exceptional flexibility in schedule availability, ensuring optimal support and coverage. Committed to delivering high-quality service and enhancing customer satisfaction. Aims to leverage skills in a dynamic environment to contribute to organisational success.


Overview

6
6
years of professional experience

Work history

Retail Assistant

Brick Lane Vintage Market (Al B Market Store)
Brick Lane, United Kingdom
01.2021 - 02.2023
  • Company Overview: Vintage specialists from across the UK and Europe take part to display their wares in Brick Lane Vintage Market at The Truman Brewery.
  • Clean your store, make sure all lights are on and all the clothes and rails are in position, steam all the clothes that have creases and that are new in-store, organise every rail and make sure everything is in order, as a good, to promote a welcoming environment.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Boosted sales through suggestive selling techniques.
  • Collaborated with the store manager to identify fast-selling products and restock accordingly.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.

Bartender

Big Chill
Brick Lane, United Kingdom
01.2021 - 02.2022
  • As a bartender at Big Chill, I worked in a dynamic, high-volume bar environment known for its vibrant atmosphere, music events, and diverse clientele. My responsibilities included preparing and serving cocktails, beers, and other beverages with speed and precision, providing excellent customer service, managing card payments, and maintaining a clean and organised workspace. I also contributed to stock rotation, bar setup and close-down, and worked closely with the floor and security teams to ensure smooth operations during peak times and events.
  • Big chill in Brick Lane, it's a place to drink, eat, work and play, whether you are looking for a laid-back afternoon with a laptop and latte or a night of cocktails and conversation, they cater for all occasions, providing quality craft drinks, delicious burgers from resident foodie maestros Chuck Burger and friendly table service.


Office assistant

Lomax Management Ltd
Central London, United Kingdom
11.2017 - 02.2020
  • Company Overview: Lomax Commercial specialises in the fitting out and refurbishment of commercial offices . Other services include management of the procurement supply chain , data infrastructure, joinery services , Planning applications, Building Appraisal, Project management , Design Build JTC contracts, High end Residential, Carpentry, Tiling , Decoration & high end Residential.
  • Here, I have been helping out with various tasks like accounting, invoicing, delivering materials, and general cleaning, as well as being on-site as a painter.
  • Improved office efficiency by organising and managing files.
  • Processed invoices accurately, avoiding any financial discrepancies for the company.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.

Bartender

Amersham Arms
London, United Kingdom
08.2018 - 09.2019
  • Company Overview: The venue has three floors. The first floor has the bar at the front of the entrance, and the venue is at the back, where they do comedy, performances, and DJ sets. It's also used by the Goldsmiths University of London for its meetings and exhibitions.
  • I was a bartender for 1 year, driven to provide guests with a memorable experience and a good, quick mix of various simple drinks.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • I have also learned how to maintain stock levels to prevent shortages of critical items.
  • I've taken prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
  • I have also learned and have the confidence to assess guest demeanour and identify when to call behaviour to the attention of management.
  • I have also provided help with setting up special events and private parties in the venue.
  • I've learned how to change the barrels of each Laga and done the stock.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours, ensuring readiness for service.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.


Waitress/Runner

Pizza Express
London, United Kingdom
09.2018 - 10.2018
  • At Pizza Express, my role was to assist waitstaff and bartenders. As a runner, I delivered orders to customers on time.
  • Here I have been helping my staff members with duties such as clearing and cleaning tables, filling water glasses and refilling drinks, maintaining cleanliness in the kitchen and customer areas and returning plates to the kitchen.
  • Having experience as a runner has helped me develop excellent dining experience and verbal communication skills.
  • Improved customer satisfaction by providing efficient and friendly service.

Boutique assistant/sales assistant

Piñata Aranjuez, S.L.
Aranjuez, Madrid, Spain
06.2017 - 09.2017
  • Company Overview: La Piñata Aranjuez Is a Spanish boutique food shop, that sales very specific traditional bread and pastries.
  • I have been working in this food store for a year full time.
  • In this position I was working as a shop assistant covering all kinds of duties like handling the till, stocking shelves, ordering products, cleaning to general customer service.
  • I really enjoyed working here as I have been interacting with customers of all ages.
  • La Piñata Aranjuez Is a Spanish boutique food shop, that sales very specific traditional bread and pastries.

Education

Diploma of Higher Education - Art & Design

Shooters Hill Sith Form Collage
London
09/2018 - 07/2021

Bachelor of Arts - Textiles Desing

Chelsea Collage of Arts
London
09/2021 - 04/2022

Skills

  • Customer service and sales
  • Administration & Office Support
  • Stock & Inventory Management
  • Self-Motivation & Initiative
  • Multitasking & Time Management
  • Hospitality & Event Support
  • Languages




Languages

Fluent in English
Fluent in Spanish

Affiliations

  • Solo Travel / Cultural Events
  • Fitness or Outdoor Activities
  • Volunteering or Event Participation

Vacancy

  • Full-Time
  • Part-Time
  • Contract



Timeline

Retail Assistant

Brick Lane Vintage Market (Al B Market Store)
01.2021 - 02.2023

Bartender

Big Chill
01.2021 - 02.2022

Waitress/Runner

Pizza Express
09.2018 - 10.2018

Bartender

Amersham Arms
08.2018 - 09.2019

Office assistant

Lomax Management Ltd
11.2017 - 02.2020

Boutique assistant/sales assistant

Piñata Aranjuez, S.L.
06.2017 - 09.2017

Diploma of Higher Education - Art & Design

Shooters Hill Sith Form Collage
09/2018 - 07/2021

Bachelor of Arts - Textiles Desing

Chelsea Collage of Arts
09/2021 - 04/2022

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Ines Martinez Gutierrez