INES ESTEVAM
Overview
10
10
years of professional experience
Work history
Assistant Manager
The Chamberlayne Pub & Steakhouse
07.2016 - 02.2021
- Collaborated with the General Manager to ensure the efficient operation of the restaurant and bar
- Managed daily restaurant and bar operations, ensuring adherence to health and safety standards
- Managed till floats, including opening and closing procedures
- Created a positive and productive work environment through clear communication and employee development
- Conducted employee training and provided ongoing feedback
- Managed and conducted stock takes.
Head Waitress/Supervisor
Raouls, Maida Vale
London
02 2014 - 07 2016
- Supervised and trained waitstaff, ensuring efficient service and optimal dining room coverage
- Provided constructive feedback and addressed service issues to maintain high standards
- Greeted and welcomed guests, creating a comfortable and enjoyable dining experience
- Managed beverage and food orders, ensuring accurate and timely delivery
- Prepared and served alcoholic and non-alcoholic beverages, including cocktails
- Conducted inventory checks and restocked bar supplies.
Barista
Starbucks, Vigo St
02.2012 - 02.2014
- Prepared and served a variety of coffee, tea, and other beverages according to customer specifications
- Operated cash registers and credit card machines, ensuring accurate transactions
- Provided friendly and efficient customer service, addressing inquiries and resolving complaints.
Customer Service Assistant
Reach, Heathrow
05.2011 - 02.2012
- Assisted passengers with inquiries, providing directions and information in a professional manner
- Resolved customer complaints and issues, adhering to company guidelines and policies
- Provided information regarding terminal transfers, airline desks, and other airport amenities.
Skills
Leadership and Team Management
* Exceptional Customer Service and Guest Relations
* Expert Barista and Bartending Skills
* Food Hygiene and Safety Certified
* Problem-Solving and Conflict Resolution
* Ability to Thrive in Fast-Paced Environments
* Cash Handling and Upselling Expertise
Timeline
Assistant Manager
The Chamberlayne Pub & Steakhouse
07.2016 - 02.2021
Barista
Starbucks, Vigo St
02.2012 - 02.2014
Customer Service Assistant
Reach, Heathrow
05.2011 - 02.2012
Head Waitress/Supervisor
Raouls, Maida Vale
02 2014 - 07 2016