Ines Dias Lourenco
Sheffield,South Yorkshire
Summary
I am a hardworking, friendly and polite individual with a positive attitude towards any work that I undertake. I can work independently as well as in a team. I have good communication skills with the ability to listen to customers. I remain patient and calm at all times even when a customer is complaining and I remain helpful at all times. I am a quick learner and can easily adapt to my environment. My friends would describe me as easy going and fun to be around. I work to the very best of my ability on a daily basis and aways contain a positive can do attitude even helping my peers succeed
Overview
8
8
years of professional experience
Work History
Connections Agent
Plusnet Sheffield
01.2025 - 06.2026
- Answer the phones in a polite manner
- Listen to customers' broadband problems and figure out how to help
- Book engineers if unable to help customer
- Provided efficient and friendly customer service
- Provisioned lines and placed orders for new customers
- Ensure customers are aware of next steps or resolution steps before leaving the call
- Maintained accurate records of alll customer communications, and contracts
Bartender
Tenpin Sheffield
12.2023 - 01.2025
- Keeping customers happy
- Kitchen work and time keeping
- Teamwork skills developed a lot
- Learned about E stops and different arcade machines as well as fixing them when they broke
- Ran and trained in escape rooms
- Worked on reception and dealt with lane problems
- Did stock and Redemption counts
- Hosted Birthday parties as well as making balloon animals
Bartender
Pontis Italian Kitchen
03.2022 - 04.2022
- Making cocktails
- Learning names of wines
- Learning to pull a pint
- Stocking/closing the bar down
- Learnt a lot more drinks
Kitchen Porter
Black Horse
10.2021 - 11.2021
- Cleaning up the kitchen
- Helping with prep
- Knowing what temperature things are stored out
- Helping chefs when needed
- Making sure everyone was always hygienic
Amazon warehouse
09.2021 - 10.2021
- Lifting heavy things
- Working efficiently
- Working alone
- Making sure everything was stored in the right area
School Work Experience
Hampton college
03.2018 - 04.2018
- Assisting the teacher with classes
- Ensuring pupils were up to date with their work
- Cleaning the classroom for the next set of students
- Assisting students and handing creative criticism to help them Improve their drama pieces
Bartender
Queer Junction
01.2022
- Learning drinks
- Working the tills
- Working fast and efficiently
- Stocking the bar
- Learning the sprits
Education
Level 2 Music Performance and Theory - Functional skills maths level 1
College of West Anglia
Kings Lynn07-2021
High School - Science, Geography, Religious Studies, Music, Mathematics, English Language, English Literature, Drama, Portuguese
Jack Hunt School
Peterborough06-2019
Diploma of Higher Education - Journalism
Sheffield Hillsborough College
05-2024
Level 3 Music Performance and Theory - Functional Skills Maths
College of West Anglia
Kings Lynn01-2022
College -
New College Stamford
Stamford01-2020
Skills
- Customer relationship management
- Technical troubleshooting
- Call handling
- Order processing
- Problem resolution
- Fast learner
- Time management
- Customer Service
- Great communicator
- Professional decision-making
- Target achievement
- Approachable personality
- Organisational
- Policy understanding
- Software proficiency
- Bilingual or multilingual
- Product promotion
Hobbies and Interests
- I love music, reading and making puzzles/art in my spare time.
- Gaming and Technology
Languages
Portuguese, English
First Language
Interests
- I love Animals and own two myself a dachshund and a cat
- I love gaming and reading
- Love nature and also helping out in my community whenever I can
- I love seeing new things and also going to gigs and trying things out of my comfort
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Connections Agent
Plusnet Sheffield
01.2025 - 06.2026
Bartender
Tenpin Sheffield
12.2023 - 01.2025
Bartender
Pontis Italian Kitchen
03.2022 - 04.2022
Bartender
Queer Junction
01.2022
Kitchen Porter
Black Horse
10.2021 - 11.2021
Amazon warehouse
09.2021 - 10.2021
School Work Experience
Hampton college
03.2018 - 04.2018
Level 2 Music Performance and Theory - Functional skills maths level 1
College of West Anglia
High School - Science, Geography, Religious Studies, Music, Mathematics, English Language, English Literature, Drama, Portuguese
Jack Hunt School
Diploma of Higher Education - Journalism
Sheffield Hillsborough College
Level 3 Music Performance and Theory - Functional Skills Maths
College of West Anglia
College -
New College Stamford