Summary
Overview
Work history
Education
Skills
Timeline
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Ines Artidiello Moris

Edinburgh,United Kingdom

Summary

Dedicated professional with extensive experience in customer service, complaint resolution, and investigative processes. Proven ability to analyze complex information and make fair, clear decisions that prioritize client needs. Strong collaborator focused on enhancing team communication and operational efficiency. Committed to continuous learning and fostering innovative ideas in supportive environments.

Overview

7
7
years of professional experience

Work history

Banking Operations Specialist

Chase UK Bank
Edinburgh
07.2022 - Current
  • Adhered to regulatory guidelines during all complaint processing stages.
  • Investigated complaints thoroughly, ensuring fair resolutions for all parties.
  • Developed solutions for complex cases to enhance service quality.
  • Liaised with departments to facilitate effective resolution of customer issues.
  • Maintained professional and empathetic communication, addressing customer concerns promptly.
  • Provided constructive feedback influencing policy changes to minimise recurrence of issues.
  • Balanced multiple cases simultaneously, prioritising tasks to meet deadlines.

12 - Week placement within Comms team

Chase UK Bank
Edinburgh
10.2024 - 01.2025
  • Developed strong foundation in corporate communications through strategic planning and execution.
  • Drafted and edited communication materials for distribution via various channels.
  • Conducted research and analysis to inform ongoing communication projects and initiatives.
  • Analysed engagement data to evaluate communication strategy effectiveness and identify improvements.

Spanish/ UK Communicator

HSBC UK - Corporate cards
Edinburgh
05.2018 - 05.2022
  • Supported HSBC corporate cardholders through phone and email, focusing on Europe and South America.
  • Trained new employees while supervising work areas to maintain a professional environment.
  • Assisted agents in delivering excellent service and created shift rotas for operational efficiency.
  • Acted as primary contact for resolving cardholder enquiries with first-class support.
  • Developed and maintained comprehensive knowledge of HSBC products and services.
  • Participated in product development and application alongside the product management team.
  • Conducted product testing with customers, providing feedback to enhance service quality.
  • Contributed to development of new tools aimed at attracting potential customers globally.

Education

NPA Introduction to Data Science - Data Science

Edinburgh College
Edinburgh
08.2025 -

Master's - Community Management: Enterprise 4.0 and Social Media.

IEBS School
Online
10.2018 - 12.2020

Online course - Social Media Management

Spanish Distance Learning University
Online
10.2017 - 04.2018

Skills

  • Verbal and written communication
  • Stakeholder engagement
  • Complaint handling expertise
  • Time and workload management
  • Willingness to learn
  • Team collaboration and independence
  • Critical thinking and problem solving

Timeline

NPA Introduction to Data Science - Data Science

Edinburgh College
08.2025 -

12 - Week placement within Comms team

Chase UK Bank
10.2024 - 01.2025

Banking Operations Specialist

Chase UK Bank
07.2022 - Current

Master's - Community Management: Enterprise 4.0 and Social Media.

IEBS School
10.2018 - 12.2020

Spanish/ UK Communicator

HSBC UK - Corporate cards
05.2018 - 05.2022

Online course - Social Media Management

Spanish Distance Learning University
10.2017 - 04.2018

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Ines Artidiello Moris