Indu Sukumar

• Book patient appointments, answer calls, and respond to correspondence promptly, ensuring excellent customer service and timely assistance to all service users.
• Provide high-quality administrative support to the department (Software used - EPIC) in compliance with confidentiality policies and General Data Protection Regulations (GDPR). , including cross-cover for team members, deputising for the Team Lead during short absences, and offering guidance to new or less experienced staff.
• Maintain and update departmental databases accurately, assist in data collation, and ensure confidentiality in line with Trust policies.
• Perform reception duties, including welcoming patients, managing arrivals and departures, and addressing queries in person, by phone, email, or text.
• Manage office operations by ordering and maintaining stationery supplies, processing incoming and outgoing mail, arranging courier deliveries, and ensuring the department is tidy and well-organised.
• Photocopy, collate, and distribute reports, correspondence, and other documents as required. Establish and maintain efficient filing systems, both paper-based and electronic, ensuring accessibility and data security.
• Liaise effectively with multidisciplinary teams and external agencies to support smooth service delivery. Undertake any additional reasonable duties required to ensure the effective running of the service.

• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Ensure the smooth operation of health records functions, including organizing, tracking, and retrieving confidential patient records.
• Maintain healthcare records in compliance with NHS policies and General Data Protection Regulations (GDPR).
• Coordinate the preparation of clinic documentation and manage communications between clinics and departments.
• Organize repairs and maintenance for general office equipment, ensuring operational efficiency.

• Acted as the primary point of contact for clients via phone, email, and in person, ensuring the delivery of accurate service information and maintaining professional communication standards.
• Maintained, coordinated, and updated client database records and mailing lists, ensuring information accuracy and accessibility.
• Managed schedules for over 90 staff members, ensuring adequate coverage to meet shift requirements within budget constraints. Addressed staff absences and holiday requests to maintain consistent rota coverage.
• Tracked receipts, employee hours, and inventory movements to support smooth budgetary planning and operational efficiency.
• Onboarded new colleagues, ensuring thorough orientation and regular compliance documentation review.
• Oversaw financial processes, including administering payments and monitoring expenditures to ensure financial integrity and adherence to budgetary guidelines.

• Assisted patients with personal care tasks.
• Safely escorted patients during medical appointments and hospital visits.
• Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
• Provided nutritional support by assisting with eating and drinking, and monitoring food and fluid intake.
• Offered companionship and emotional support to patients, engaging them in conversation and activities.
• Maintained a clean and safe environment by performing light housekeeping duties and following hygiene protocols.
• Documented patient care activities and observations accurately in medical records, ensuring confidentiality and compliance with healthcare regulations.