indrarajah rajathilagan
tottenham,london
Summary
Accomplished professional with extensive expertise in cash handling, scheduling employees, and implementing store security measures. Demonstrates strong visual merchandising insight and employee motivation techniques, ensuring optimal stock control systems and a thorough understanding of profit and loss. Proficient in POS system operation, performance monitoring, and adhering to health and safety regulations. Skilled in product ordering, sales leadership, merchandising expertise, staff mentoring, customer service excellence, team leadership, equipment maintenance, inventory control, sales reporting, and self-motivation. Committed to driving customer satisfaction and achieving business goals through effective team management and operational efficiency.
Overview
25
25
years of professional experience
Work history
Mechanic
mobile
London
02.2023 - 03.2025
- Enhanced vehicle functionality by performing comprehensive engine repairs.
- Maintained high standards of workmanship with attention to detail during repairs.
- Provided top-notch customer service through clear communication about vehicle problems and solutions.
- Serviced air conditioning systems for enhanced cabin comfort during summer months.
- Achieved safety assurance by conducting meticulous brake system checks.
- Adjusted headlights, facilitated safer night-time driving conditions created successfully.
- Completed oil changes for improved engine health and performance.
- Installed new car parts for extended vehicle longevity.
- Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
- Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
- Replaced faulty spark plugs to boost engine efficiency.
- Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Achieved vehicle functionality and longevity through proactive maintenance.
- Changed vehicle oil and replaced filter.
- Located and diagnosed engine faults.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Drove vehicles to determine problems and test repairs.
- Installed and repaired mechatronic components independently.
Store manager
Applegreen
Bounds Green, Haringey
11.2014 - 02.2023
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Retail fuel forecourt manager
Shell UK
Bounds Green, Haringey
02.2012 - 11.2014
- Implemented promotional offers successfully for increased sales.
- Oversaw the daily running of the forecourt smoothly.
- Managed security systems effectively to prevent theft or fraud incidents.
- Provided excellent customer service to enhance business reputation.
- Scheduled staff shifts fairly, ensuring high morale amongst employees.
- Conducted regular training sessions for staff to boost performance levels.
- Maintained clean, safe environment for customers through regular inspections.
- Handled cash transactions accurately, minimising discrepancies.
- Complied with legal regulations strictly whilst operating fuel pumps.
- Managed team of attendants efficiently, increasing productivity.
- Ensured smooth operations by monitoring and managing forecourt activities.
- Controlled stock levels accurately for optimal management of resources.
- Streamlined workflow processes to improve operational efficiency.
- Dealt with customer complaints promptly, improving customer satisfaction rates.
- Trained cashiers to deliver exceptional service and maintain customer loyalty.
- Built long-term customer relationships and grew local customer base for station.
- Motivated managers and staff to continuously improve performance and better meet customer needs.
- Directed staff in daily replenishment to maintain full shelves and customer-ready stock for guests.
- Oversaw repairs and maintenance for building and petrol pumps.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Retail fuel forecourt manager
total service station
Bounds Green, Haringey
10.1999 - 02.2012
- Complied with legal regulations strictly whilst operating fuel pumps.
- Scheduled staff shifts fairly, ensuring high morale amongst employees.
- Kept accurate records for efficient administrative operations.
- I worked with suppliers regularly to make sure that fuel is delivered quickly.
- Provided excellent customer service to enhance business reputation.
- Oversaw the daily running of the forecourt smoothly.
- Controlled stock levels accurately for optimal management of resources.
- Improved overall profitability by careful budgeting and forecasting of sales trends.
- Managed team of attendants efficiently, increasing productivity.
- Dealt with customer complaints promptly, improving customer satisfaction rates.
- Maintained clean, safe environment for customers through regular inspections.
- Implemented health and safety measures meticulously, ensuring staff well-being.
- Implemented promotional offers successfully for increased sales.
- Trained cashiers to deliver exceptional service and maintain customer loyalty.
- Built long-term customer relationships and grew local customer base for station.
- Identified staff talent and developed leadership skills for internal promotions.
- Oversaw repairs and maintenance for building and petrol pumps.
- Protected stock from loss and maintained petrol pump safety controls for optimum fuel station operations.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Education
A-Levels - Commerce
gce a leval
srilanka /1994 - /1996
Skills
- Cash handling
- Scheduling employees
- Store security measures
- Visual merchandising insight
- Employee motivation techniques
- Stock control systems
- Profit and loss understanding
- POS system operation
- Performance monitoring
- Health and Safety regulations
- Product ordering
- Sales Leadership
- Merchandising expertise
- Staff mentoring
- Customer Service
- Team Leadership
- Equipment Maintenance
- Inventory control
- Customer service excellence
- Sales reporting
- Self-motivation
Timeline
Mechanic
mobile
02.2023 - 03.2025
Store manager
Applegreen
11.2014 - 02.2023
Retail fuel forecourt manager
Shell UK
02.2012 - 11.2014
Retail fuel forecourt manager
total service station
10.1999 - 02.2012
A-Levels - Commerce
gce a leval
/1994 - /1996
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