Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
References
Quote
Timeline
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INDRANIL BANERJEE

INDRANIL BANERJEE

Altrincham,Cheshire

Summary

CHIEF TECHNOLOGY OFFICER

In the realm of technology leadership, I'm an experienced visionary who combines strategic vision with 24 years of expertise - navigating the ever-changing landscapes of IT. With decades of honed mastery, I propel innovation and drive organizational success by blending technical proficiency with collaborative leadership. My strategic insights go beyond technology mastery, as they craft narratives that merge intelligence with essential business goals. A connoisseur of technology who's a creator of new opportunities, shaping futures where each digital advancement enhances the human experience.

A resourceful Chief Technology Officer with outstanding knowledge of Software, Security, Compliance and state-of-the-art Infrastructure is looking to bring further success to an Organisation of repute by leveraging strong skill set and proactive demeanour.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work history

Chief Technology Officer

Click-EAT Ltd (UK)
Manchester, Lancashire
07.2017 - Current
  • During critical juncture, assumed leadership, revamped software product, and incorporated AI-powered features, attracting VC funding of £2 million and favourable responses
  • Led the transformation of operations, breathing new life into the faltering start-up with strategic guidance and efficient resource management
  • Advocated for ESR/ESG initiatives, instilling sustainability and ethical standards in the company's ethos
  • Created and executed customer support and professional services packages, streamlining procedures and elevating customer contentment that augmented Net Promoter Score by almost 23%.
  • Implemented Agile methodologies and cutting-edge tools to boost productivity, leading to improved product quality.

Director of IT & Operations

East & West Leisure Group (UK)
Birmingham, West Midlands
06.2013 - 06.2017
  • Orchestrated seamless integration of Aloha EPOS System across 16 sites, saving 18.6% in annual revenue
  • Implemented Digital Loyalty Program and innovative marketing strategies, increasing revenue (by 17%) and brand visibility
  • Introduced ISO standards for inventory management, reducing pilferage and increasing profit margin by 15.69%
  • Implemented portion costing concepts, reducing wastage by 29%
  • Led projects for launching new sites, maintaining compliance with ISO standards and environmental health regulations.

Sr. Implementation & Support Manager

Akamai Technologies Inc. (USA)
Bengaluru, Karnataka, India
09.2009 - 05.2013
  • Successfully rescued troubled customer projects, rebuilding trust and improving satisfaction
  • Implemented Critical Service Delivery processes, reducing churn rates by 18% and increasing Support revenue by 10%
  • Increased team productivity from 25% to 45% through coaching and training
  • Enhanced Customer Satisfaction to 85% with proactive incident management strategies and Engineer Development Plans.

Sr. Implementation & Pro. Serv Manager

SAP (Asia-Pacific & Japan)
Bengaluru, Karnataka, India
06.2005 - 08.2009
  • Revenue Growth Initiative led to 12% annual revenue increase by enhancing services
  • Operational Excellence achieved by setting up Technical Support & Implementation Teams, winning awards for performance
  • Redesigned SAP ERP methods increased Net Promoters Score by 4.8 percentile
  • Problem Resolution skills recognized with Best Manager award for resolving ERP project issues.

Education

Master's Degree: MBA (IT & Management) - Computer Science

UNIVERSITY OF MUMBAI
Mumbai / India
04.2007 - 05.2009

Bachelor's Degree: BHM (Management Sciences) - Management

BANGALORE UNIVERSITY
Bangalore / India
04.1997 - 05.2000

Skills

  • Data analysis
  • Power BI
  • Quality Control
  • Reporting capabilities
  • Technology utilisation optimisation
  • Application/database design
  • Technological analysis
  • Cloud native architectures
  • DevOps
  • Budget preparation
  • Agile software development frameworks
  • Compliance oversight
  • Risk mitigation planning
  • Software design
  • Change management

Languages

English (Fluent)
Bengali (Fluent)
Hindi (Fluent)
French (Beginner)

Affiliations

  • Avid Reader
  • Love exploring nature
  • Music lover
  • Learning & Exploring Spirituality

References

References available upon request.

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Chief Technology Officer

Click-EAT Ltd (UK)
07.2017 - Current

Director of IT & Operations

East & West Leisure Group (UK)
06.2013 - 06.2017

Sr. Implementation & Support Manager

Akamai Technologies Inc. (USA)
09.2009 - 05.2013

Master's Degree: MBA (IT & Management) - Computer Science

UNIVERSITY OF MUMBAI
04.2007 - 05.2009

Sr. Implementation & Pro. Serv Manager

SAP (Asia-Pacific & Japan)
06.2005 - 08.2009

Bachelor's Degree: BHM (Management Sciences) - Management

BANGALORE UNIVERSITY
04.1997 - 05.2000

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INDRANIL BANERJEE