Indrani Kundu

• Served as a front-line representative, providing information, guidance and support to spectators while ensuring a positive visitor experience throughout the event.
• Assisted in coordinating spectator flow, queue management and wayfinding activities, helping to maintain safe and efficient event operations during high-attendance periods.
• Supported city activation initiatives by engaging with local communities and visitors, promoting event activities and enhancing public participation.
• Collaborated with event organisers, staff and fellow volunteers to manage operational requirements, resolve visitor concerns and ensure the smooth delivery of event activities.
• Communicated effectively with diverse and international audiences, responding to enquiries professionally and escalating complex issues when required.

• Managed customer enquiries through face-to-face, telephone and digital channels, providing accurate information and timely resolutions.
• Built and maintained strong customer relationships by understanding individual needs and delivering a high standard of service.
• Maintained accurate customer records and documentation while ensuring confidentiality and compliance with organisational policies.
• Collaborated with internal teams to escalate and resolve complex customer issues, ensuring a positive customer experience.

• Assisted customers with financial enquiries and service requests, using effective communication and problem-solving skills to provide appropriate solutions.
• Managed multiple customer cases simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.
• Handled sensitive customer information with discretion and maintained compliance with data protection and confidentiality requirements.
• Worked closely with colleagues and specialist teams to support customer needs, resolve issues and deliver excellent service outcomes.

• Managed relationships with customers, retailers and distributors, providing support, resolving queries and maintaining high service standards.
• Coordinated with cross-functional teams to address operational issues, ensuring timely resolution and effective service delivery.
• Maintained accurate records and monitored performance data using Salesforce CRM to support informed decision-making and reporting.
• Balanced multiple priorities and stakeholder requirements in a fast-paced environment while consistently meeting business objectives.