Summary
Overview
Work history
Education
Skills
Timeline
Generic
Indra Muthusamy

Indra Muthusamy

Crawley ,West Sussex

Summary


Dedicated Supervisor with 3 years of experience motivating large teams to succeed. Continually achieves targets and deadlines through strategic planning, resource management and inspiring leadership. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

17
17
years of professional experience

Work history

Supervisor

AIM R&T LTD at Rontec Broadfield Stn - Pelham Place
Broadfield , West Sussex
06.2022 - Current
  • Supervised activities of workers and enforced safety regulations.
  • Managed daily operations to increase productivity.
  • Monitored stock levels to avoid overstocking or understocking issues.
  • Enhanced customer satisfaction by delivering top-notch service.
  • Handled high-pressure situations calmly resulting in a peaceful work environment.
  • Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
  • Updated pricing and promotions to fulfil store goals.
  • Cashed up tills and counted takings to balance books at business close.
  • Facilitated smooth store operations, performing daily opening and closing functions.

Customer Sales Assistant

BNKS LTD at Rontec Broadfield Stn
Pelham Place Broadfield RH11 9AZ, West Sussex
05.2022 - 06.2022
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Reduced customer waits times through optimised checkout processes.
  • Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Managed shop capacity to ensure compliance with Covid-19 regulations.

Supervisor

NBSK LTD at Rontec Old Octed Stn
High st Oxted RH8 9LN, Surrey
08.2015 - 01.2016
  • Performed accurate cash counts at store opening and closing.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Increased sales by 10%
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.

Customer Service Assistant

Co-Operative Group Limited
Leatherhead , Surrey
06.2014 - 07.2015
  • Achieved high sales percentages with consultative, value-focused customer service approach.
  • Managed over 30 calls per day and increased sales by 10%
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.

Office Assistant

Sharps Global Trading Limited
Goodwood Road , London
12.2013 - 03.2014
  • Managed day-to-day admin, including file organisation, spreadsheet development, and report writing.
  • Increased sales by 10%
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.

Data Entry Operator

HCL Technologies
CHENNAI TAMILNADU, INDIA
06.2008 - 04.2009
  • Welcomed guests and clients in upbeat and friendly manner.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Added new data and notes to project and resource tracking spreadsheets.
  • Improved office efficiency by managing client correspondence, record tracking and data communications.
  • Designed electronic file systems and maintained electronic and paper files.
  • Received and screened high-volume internal and external communications, including calls, email and mail.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
  • Entered data into Salesforce quickly and accurately.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.

Education

Bachelor of Arts with Honours - Level 6 BA ( HONS ) in Marketing

London School of Marketing
United Kingdom, London
02.2016

Advanced Professional Diploma - Level 5 Business and Marketing Management

EduQual
United Kingdom, London
08.2015

CIMA Certificate In Business Accounting - Diploma in Business Accounting

London College of Computing & Management Sciences
London, London
09.2014

High School Diploma - Business Management

NCC EDUCATION EDEN COLLEGE INTERNATIONAL
United Kingdom, London
02.2012

Higher Secondary - A level

GOVT HSS MOHANUR
Namakkal, Tamil Nadu India
03.2010

Diploma of Higher Education - NET WORKING

HCL TEC AT CHENNAI
CHENNAI
03.2008

Skills

  • Microsoft Office
  • Customer Service
  • Leadership
  • Strategy
  • Project Management
  • Bookkeeping
  • Business operations
  • Analytical Skills
  • Microsoft Excel
  • Microsoft Word
  • Xero Accounting

Timeline

Supervisor

AIM R&T LTD at Rontec Broadfield Stn - Pelham Place
06.2022 - Current

Customer Sales Assistant

BNKS LTD at Rontec Broadfield Stn
05.2022 - 06.2022

Supervisor

NBSK LTD at Rontec Old Octed Stn
08.2015 - 01.2016

Customer Service Assistant

Co-Operative Group Limited
06.2014 - 07.2015

Office Assistant

Sharps Global Trading Limited
12.2013 - 03.2014

Data Entry Operator

HCL Technologies
06.2008 - 04.2009

Bachelor of Arts with Honours - Level 6 BA ( HONS ) in Marketing

London School of Marketing

Advanced Professional Diploma - Level 5 Business and Marketing Management

EduQual

CIMA Certificate In Business Accounting - Diploma in Business Accounting

London College of Computing & Management Sciences

High School Diploma - Business Management

NCC EDUCATION EDEN COLLEGE INTERNATIONAL

Higher Secondary - A level

GOVT HSS MOHANUR

Diploma of Higher Education - NET WORKING

HCL TEC AT CHENNAI

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Indra Muthusamy