INDRA LAMA
Rochester,Kent
Summary
Dedicated professional with extensive expertise in customer service, product knowledge, and training and development. Proven track record in stock control, till management and banking, and meticulous temperature checks. Demonstrates a positive attitude and commitment to quality food preparation, inventory data management, and stock loss reduction. Aims to leverage skills to enhance operational efficiency and customer satisfaction in a dynamic work environment.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Team member
Domino's Pizza
Rochester, Kent
11.2023 - Current
- Maintained high standards of food hygiene, securing customer trust.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Displayed teamwork skills to improve overall productivity.
- Ensured workplace cleanliness with regular maintenance tasks.
- Demonstrated proper food handling and safety standards.
Team leader/Section Manager
Panda Retail Company
Dammam, Dammam, Saudi Arabia
01.2014 - 08.2023
- Improved customer satisfaction through close collaboration with the team.
- Developed strategies for improved performance level across the team.
- Introduced innovative solutions which maximised output without compromising quality.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Monitored daily operations whilst reducing operational cost significantly.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Stocker
Panda retails Company
Dammam, Dammam, Saudi Arabia
01.2008 - 01.2013
- Responded promptly to customer queries about product availability.
- Carried out diligent checks for damaged or expired goods, ensuring high-quality standards.
- Collaborated with team members to replenish items on shop floor.
- Improved efficiency by systematising restocking procedures during peak times.
- Maintained a tidy and organised stockroom.
- Assisted in regular audits of warehouse inventory.
- Enhanced shopping experience by keeping shelves well-stocked and neatly arranged.
- Ensured accurate labelling and pricing of all merchandise.
- Operated forklifts safely to move heavy merchandise.
- Maintained neat and clean store areas in line with health and safety policies.
- Controlled best before dates to properly utilise stock.
- Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
Education
Intermediate - Economics
Public Youth Campus
Kathmandu,Nepal 01.2003 - 12.2005
Skills
- Customer Service
- Product knowledge
- Training and Development
- Stock control
- Till management and banking
- Meticulous temperature checks
- Stock loss reduction
- Positive attitude
- Quality food preparation
- Inventory data management
Affiliations
- Playing Football, Travelling
Accomplishments
- Employee of the Month.
- Best Employee.
- Teaching, Couching & Training Certificates.
Timeline
Team member
Domino's Pizza
11.2023 - Current
Team leader/Section Manager
Panda Retail Company
01.2014 - 08.2023
Stocker
Panda retails Company
01.2008 - 01.2013
Intermediate - Economics
Public Youth Campus
01.2003 - 12.2005
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