Summary
Overview
Work History
Education
Certification
Skills
Work Preference
Languages
Timeline
AssistantManager
Indra Caine

Indra Caine

IT Professional

Summary

Extremely motivated, passionate and solutions-driven Technologist working in the Media & Entertainment industry, specialising in high pressure, secure, cloud-based VFX environments, working with some of the biggest advertisers, brands and streamers in the world. I value the opportunities working as part of a close knit team and find enjoyment in sharing knowledge and training assistants and new joiners.

Overview

8
8
years of professional experience
2
2
Certification
10
10
years of post-secondary education

Work History

Comms Associate

Seidea
04.2024 - Current
  • Assisting in marketing of programmes and events to allow more information concerning the
  • Cybersecurity industry to be accessible to a wider range of individuals and allowing for others to be able to gain access to the field through newsletters, panel discussions, bootcamps among other avenues.

Unit Leader

09.2020 - Current
  • Th Wanstead Brownie Unit - Volunteered with Girl Guiding to give girls ages 7-10 the opportunity to learn life skills and foster their beliefs through different activities comprising the Brownie Programme
  • Encouraged girls to "Do their
  • Best" and helped them foster their identities.

Technologist

Untold Studios
London, ENG
07.2023 - 05.2024
  • Obtained additional responsibilities that built upon existing duties from my previous role
  • Was a member of the security team involved in risk assessments and remediation
  • Involved in the monitoring of Lacework for any threat alerts and spear heading any recommended remediation steps
  • Responsible for weekly metric reports about any alerts that were noted and analysis data
  • Adept knowledge of AWS infrastructure including IAM, StepFunctions, Systems Manager, S3
  • EC2 and DynamoDB
  • Involved in version control and monitoring of the internal computing images used with the use of
  • Jira Bitbucket and Ansible
  • Hosted a number of internal workshops and presentations covering various subjects with the aim of advancing technological knowledge with the studio to increase efficiency.
  • Mentored junior team members to enhance their technical skills and improve overall team productivity.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Increased security measures led to reduction in vulnerability exploits.
  • Coordinated with international teams to ensure seamless integration of global systems.

Assistant Technologist

Untold Studios
London, ENG
09.2021 - 06.2023
  • Worked along with various people in many different teams to ensure the success of the business
  • Ran tech inductions to ensure the technologies that joiners need were working while giving them a chance to ask any questions and being one of the first faces that new joiners see
  • Provided on-going support to staff members in the computer software and hardware functionalities
  • Support tasks were managed using Jira Ticketing Software
  • Utilised Active Directory and Group Policy to allow for grouping and access controls as well as ensuring the right policies were deployed to various machines to ensure security and functionality for various users
  • Utilised and monitored deadline daily to ensure full functionality of the renderfarm and ensure renders were being executed as expected
  • Interacted and manipulated various cloud machines using Amazon Web Services (AWS) as part of the day to day which has allowed honing of my understanding of cloud technology
  • This included troubleshooting of issues that arose with these machines as well as building and deploying AMIs
  • Handled acquisition and monitoring of various technologies, equipment and licenses based on business needs
  • Extensive knowledge in a range of computer programs for MAC, Linux and PC systems, including the most common systems
  • Monitored cabling in studio for neatness and safety as well as working with wiring and switches and ensuring the correct network configurations are routed to the correct devices
  • Responsible for preparing new company hardware kits and laptops; this included preparing computers using Fog computing using prebuilt images
  • Managed and aided with communication about equipment, hardware, and software contracts and coordinated with the companies to ensure all payments, maintenance, and repairs were handled accordingly
  • Provided guidance and support to new assistants, facilitating their onboarding process, and maintaining an accessible approach for addressing questions and feedback.
  • Mentored junior team members to enhance their technical skills and improve overall team productivity.
  • Coordinated inventory supplies and equipment to maximize team productivity.
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.

Student Ambassador

University of East London
London, ENG
2018.11 - 2022.10
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked with event organisers to ensure that events ran as smoothly as possible and was able to react flexibly to changes that occurred because of problems that arise.
  • Utilised my communication and interaction skills to give information to a diverse number of prospective students and parents about attending university at Open Days and Careers Fairs in the aim of them choosing the University of East London.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications needed on the job.

Curriculum Ambassador

University of London
London, ENG
06.2020 - 08.2021
  • Greeted customers and clients to create welcoming atmosphere.
  • In this role I work along with the marketing team to deliver subject oriented or skill oriented content to students so they may gain some knowledge on a university degree course or tips on making university application. This included creation of materials such as slides and videos to be shown or presented.
  • Has helped to deliver Summer schools programmes at UEL.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Group Technology Architecture Intern

ITV
London, ENG
06.2021 - 08.2021
  • Ensured that the technology needed for daily production was available for smooth operations and also worked along with a diverse team to deliver timely solutions to various issues
  • Worked on a Proof of Concept (POC) to deliver Haivision Media Platform (HMP) so that users can access streams for work remotely
  • Learned about AWS and SRT protocol as they were used in the installation of the HMP POC
  • Was tasked to create and present on what was done during the internship period to the rest of the department with great feedback on the work done and quality of the presentation
  • This included a preview of a roadmap, possible alternatives investigated as well as a demo of the working POC
  • Had the opportunity to learn about working within a broadcast environment and learning some protocols of the industry.

Salesforce X EiA Mini-Intern

Salesforce
London, ENG
02.2021 - 02.2021
  • Was part of a talented team of individuals operating under the branding of New Horizon which was created to consult Salesforce on their iniative to keep their Gen Z employees.
  • Worked in the sub of Marketing to promote the products and services brought forward by the Innovation Team.
  • Used my video and digital editing techniques to help to create the various content to aid in the promotion of the techniques to be presented highlighting how this content would promoted.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Teaching Assistant

University of East London
London, ENG
11.2019 - 03.2020
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Worked alongside a tutor to aide students during their Java class tutorial to ensure that they understand and help them to clear up anything they may not understand as well as help them solve errors they may have and understand why that was an error.
  • Aided the tutor in delivering the Web Technologies tutorial while ensuring that they are understanding and following along with what is happening and any queries they may have.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.

Research Intern

University of East London
London, ENG
07.2019 - 09.2019
  • Completed research, compiled data, and assisted in timely reporting.
  • Worked on editing videos that showed documentation of various workshops that were done that spoke on how it is possible for a range of individuals to participate in the art of opera.
  • Created an academic poster on findings about diversity within the opera society and what is being done to enable it and why it should be encouraged.
  • Attended meetings and presentations to learn project details.

Cashier

HII View One Stop Shop
Kingstown, SVG
09.2016 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Administrative Assistant

Saint Vincent and the Grenadines Girl Guides Assoc
Kingstown, SVG
09.2017 - 08.2018
  • Dealt with and aided customers, guiders, guides, brownies,etc.
  • Was trusted to oversee the headquarter building to ensure everything was in order for renters.
  • Liaisoned with the public about guiding activities and products.
  • Kept a running total of all bills and sales, utilising basic accounting skills and principles using Microsoft Excel.
  • With the help of the Treasurer created a new system whereby the bills and inventory can be continuously kept up to date using cashbooks, receipts, excel and vouchers for more ease and transparency.

Education

Master of Science - Cyber Security

University of London
London, ENG
04.2024 - Current

Bachelor of Science - Computer Science

University of East London
London, ENG
10.2018 - 06.2021

High School Diploma -

Saint Vincent And The Grenadines Community College
Calliaqua, SVG
09.2015 - 06.2017

High School Diploma -

St. Vincent Girl's High School
Kingstown, SVG
09.2010 - 06.2015

Certification

  • Cyber Security – Technology and Governance Specialization : University of London, Royal Holloway, University of London
  • Learning for Tomorrow – EMEA Initiative 2022 : INCAS Training und Projekte GmbH & Co. KG
  • Microsoft Certified: Azure Fundamentals : Microsoft

Skills

Team Management

Powershell

Git

Amazon Web Services (AWS)

Problem-Solving

Time Management

Teamwork and Collaboration

Reliability

Presentation Skills

Excellent Communication

Adaptability and Flexibility

Deadline Management (Rendering)

Task Prioritization

Licence Management

Power BI

Analytical Thinking

Risk Assessment

Meraki

Bash

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany Culture

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Korean
Elementary (A2)

Timeline

Master of Science - Cyber Security

University of London
04.2024 - Current

Comms Associate

Seidea
04.2024 - Current

Technologist

Untold Studios
07.2023 - 05.2024

Assistant Technologist

Untold Studios
09.2021 - 06.2023

Group Technology Architecture Intern

ITV
06.2021 - 08.2021

Salesforce X EiA Mini-Intern

Salesforce
02.2021 - 02.2021

Unit Leader

09.2020 - Current

Curriculum Ambassador

University of London
06.2020 - 08.2021

Teaching Assistant

University of East London
11.2019 - 03.2020

Research Intern

University of East London
07.2019 - 09.2019

Student Ambassador

University of East London
2018.11 - 2022.10

Bachelor of Science - Computer Science

University of East London
10.2018 - 06.2021

Administrative Assistant

Saint Vincent and the Grenadines Girl Guides Assoc
09.2017 - 08.2018

Cashier

HII View One Stop Shop
09.2016 - 09.2018

High School Diploma -

Saint Vincent And The Grenadines Community College
09.2015 - 06.2017

High School Diploma -

St. Vincent Girl's High School
09.2010 - 06.2015

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Indra CaineIT Professional