- I spend my free time either on a dog walk, reading a book or at the gym!
Hi, I’m
India Tuppen-Bourne
Newhaven,East Sussex
Summary
Motivated professional demonstrating strengths in customer engagement and operational support. Adapts to diverse roles within leisure management, working well within a team while expressing the importance of strong communication skills, to maintain high service standards. Committed to promoting well-being and sustainability within the community.
Overview
5
years of professional experience
Work History
Freedom LeisureBRIGHTON, Brighton and Hove
Paddling Pool assistant
06.2021 - Current
Job overview
- Oversaw daily operations at Hove Lagoon and Kings Road paddling pool, ensuring optimal pool testing, cleanliness, and chemical safety for patrons' well-being.
- Resolved customer complaints through effective communication and problem-solving strategies, maintaining a positive visitor experience.
- Addressed customer concerns and escalated significant issues to supervisor for timely resolution.
Freedom LeisureBRIGHTON, Brighton and Hove
Receptionist
09.2021 - Current
Job overview
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Maintained clean and orderly reception area to create a welcoming environment for visitors.
- Answered and directed incoming calls to relevant staff members, enhancing communication flow within the organisation.
- Coordinated front of house activities, reporting issues to management to ensure smooth operation of open swim, group exercise, and sports hall bookings.
Freedom Leisure
Group Exercise Co-Ordinator
04.2023 - Current
Job overview
- Coordinated group exercise programs at King Alfred Leisure Centre and Hassocks Sports Centre.
- Expanded program timetables while maintaining high standards of service.
- Facilitated regular staff meetings to gather feedback and ensure team alignment.
Freedom LeisureHassocks, West Sussex
Duty Manager
11.2024 - Current
Job overview
- Demonstrated exceptional customer service, establishing performance standards for team members.
- Resolved customer complaints efficiently, fostering high satisfaction levels across services.
- Assumed casual duty manager role at Hassocks Sports Centre in 2024, mastering collaboration protocols and coffee machine operation.
- Transitioned to full-time position in November 2024, managing ordering and purchase orders.
- Completed Level 3 leisure management qualification to enhance professional skills.
- Achieved Level 2 Mental Health First Aid qualification, promoting staff and customer well-being.
- Serviced gym equipment, ensuring safety and functionality for all users.
- Became environmental ambassador for site in February 2026, advocating for sustainability practices.
- Gained admin skills such as monthly invoicing, month-end stock and float checks, raising purchase orders, and completing daily banking.
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
Freedom LeisureBRIGHTON, Brighton and Hove
Senior Recreation Assistant
01.2024 - 11.2024
Job overview
- Managed lifeguard team during shifts to ensure safety and compliance.
- Oversaw restocking of vending and sale items to maintain inventory levels.
- Covered duty manager shifts and coordinated ballroom events efficiently.
- Ensured cleanliness and orderliness in recreational areas to meet hygiene standards.
Education
Active IQBrighton, BNH
NVQ Level 2 from Mental Health First Aid At Work
2026
Active IQBrighton, BNH
NVQ Level 3 from Leisure Management
2025
Seaford Head SchoolSeaford
GCSEs from Maths GCSE
2021
Seaford Head SchoolSeaford
GCSEs from English
2021
Seaford Head School Seaford, ESX
GCSEs from Science
2021
Seaford Head SchoolSeaford
GCSEs from P.E
2021
Seaford Head SchoolSeaford
GCSEs from Child Development
2021
Seaford Head SchoolSeaford
GCSEs from IT
2021
Seaford Head SchoolSeaford
GCSEs from Photography
2021
Skills
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Event coordination
- Health and safety
- Communication skills
- Programme development
- Team engagement
- Staff rota management
- Front desk operations
- Fire safety training
Interests
Timeline
Duty Manager
Freedom Leisure
11.2024 - Current
Senior Recreation Assistant
Freedom Leisure
01.2024 - 11.2024
Group Exercise Co-Ordinator
Freedom Leisure
04.2023 - Current
Receptionist
Freedom Leisure
09.2021 - Current
Paddling Pool assistant
Freedom Leisure
06.2021 - Current
Active IQ
NVQ Level 2 from Mental Health First Aid At Work
Active IQ
NVQ Level 3 from Leisure Management
Seaford Head School
GCSEs from Maths GCSE
Seaford Head School
GCSEs from English
Seaford Head School
GCSEs from Science
Seaford Head School
GCSEs from P.E
Seaford Head School
GCSEs from Child Development
Seaford Head School
GCSEs from IT
Seaford Head School
GCSEs from Photography