INDIRA SAY
Harrow
Summary
I am an aspiring underwriting professional with hands-on experience supporting risk assessment and decision-making within a regulated healthcare environment. I bring strong judgement, attention to detail, and the ability to make calm, informed decisions in complex situations. Currently finishing my CII qualification and continue to build my technical knowledge within insurance and underwriting. I am now seeking an opportunity as an Underwriting Assistant where I can contribute to risk evaluation, policy assessment, and structured decision-making within a professional insurance environment.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Healthcare consultant
BUPA
London
2025.10 - Current
- Assess customer eligibility and individual circumstances in line with underwriting guidelines for new applications and policy renewals
- Interpret and explain complex policy terms, coverage, and conditions to support informed customer decisions
- Evaluate risk factors and apply judgement to determine appropriate outcomes within defined underwriting frameworks - Ensure all decisions and interactions comply with regulatory and data protection requirements
- Accurately maintain customer records and document case activity in line with internal policies
- Manage high volumes of cases in a fast-paced, target-driven environment while maintaining accuracy and service quality
- Consistently retained an average of 91% of customers through effective communication, trust-building, and clear policy guidance
Care Assistant & Education Support
Agency & Contract Roles
London
2020.12 - 2025.08
- Worked across organisations including Abbott’s Care, Bluebird Care, and SEND school environment
- Provided care for elderly clients and children in high-responsibility environments
- Supported individuals with daily living, emotional wellbeing, and structured routines
- Applied safeguarding awareness and handled sensitive situations with discretion
- Built strong, trust-based relationships with clients, families, and staff
- Adapted quickly to different settings, demonstrating flexibility and reliability
- Maintained clear communication and accurate record-keeping across placements
BID & CONTENT EXECUTIVE
CACI Ltd
London
2020.01 - 2020.11
- Ensured that all submissions are of the highest standards of presentation, both in written content and graphic design which resulted in a winning tender worth of £4.3 mil during Covid-19.
- Collaborated with the marketing team to ensure that bids produced complied with overall brand identity as well as managed and maintained essential bid documentation such as risk, issues, and opportunities register.
- Supported the development of content for bids, proofread other contributions from SMEs at key stages of the bid process, created impactful visuals to support the written response within a bid, assisted with the creation of visuals for presentations, formatted bid responses, dealt with PQQ up to being awarded the contract.
- Maintained the general content library hosted via SharePoint, attended content development meetings with SMEs to map out existing content and identify gaps, leading storyboard sessions to create new boilerplate.
CREATIVE JUNIOR
Jkyartistry
Kuala Lumpur
2016.04 - 2018.07
- Transformed graphic art into online content for direct mail campaigns.
- Collaborated with the graphic design team to develop a strategic plan for marketing feasibility and aesthetics.
- Utilised customer insight to create well-targeted content for the target audience.
- Brainstormed visual and copy ideas with the team, created and presented design options to clients, modified designs, and created content; oversaw the production phase of the digital content.
- Illustrated design ideas using storyboards, process flows and sitemaps.
- Designed graphic user interface elements, such as menus, tabs, widgets for mobile games (UI/UX).
- Conceptualised, developed, and designed a marketing strategy which resulted in a 35% increase in client base awareness.
BUSINESS DEVELOPMENT EXECUTIVE (INTERNSHIP)
Fleming.
Kuala Lumpur
2015.12 - 2016.04
- Conducted market research to identify opportunities for new markets and business development; stayed abreast of market trends.
- Drafted quotes and proposals, handled negotiations with clients to meet daily KPIs, and provided follow-up service to clients via phone & email.
- Contributed to team planning, identified new sales leads, and pitched services through strategic communication.
- Established and cultivated a working relationship with clients.
Education
MA - Media Communication & Culture
Roehampton University
London 09/2018 - 08/2019
BA - Communication & Liberal Arts, Advertising & Design
Sunway University
Kuala Lumpur 08/2013 - 07/2016
Skills
- Stakeholder Communication
- Compliance Regulations
- Policy Interpretation
- Time Management
- Attention to Detail
- Quality Assurance
- Customer Service
- Risk Assessment
- Decision-Making
- Teamwork
- MS Office
- Sales
Certification
Chartered Insurance Institution (CII)
IF1 (Insurance, Legal & Regulatory) - Pass
IF3 (Insurance Underwriting Process) - Pass
IF2 (General Insurance Business) - Ongoing
AWARDS & ACCOMPLISHMENTS
Chancellor’s Career Award | Roehampton University | Mar 2019
UR Leadership | Roehampton University | Jan 2019
Insurance essential for Student Job seekers | Empower development | Mar 2026
VOLUNTEER WORK
- AIESEC, 2015-01, 2015-03, Researching assistant & culture awareness in Romania
- Stratford Shelter, Handled the cooking of food for the homeless during Christmas season.
REFERENCES
References available upon request.
Timeline
Healthcare consultant
BUPA
2025.10 - Current
Care Assistant & Education Support
Agency & Contract Roles
2020.12 - 2025.08
BID & CONTENT EXECUTIVE
CACI Ltd
2020.01 - 2020.11
CREATIVE JUNIOR
Jkyartistry
2016.04 - 2018.07
BUSINESS DEVELOPMENT EXECUTIVE (INTERNSHIP)
Fleming.
2015.12 - 2016.04
MA - Media Communication & Culture
Roehampton University
09/2018 - 08/2019
BA - Communication & Liberal Arts, Advertising & Design
Sunway University
08/2013 - 07/2016