India Heng
London
Summary
Innovative and dynamic project, change and relationship management professional, adept at planning, directing, and maintaining continuous improvement through high functioning teams, applying creative and analytical approaches to create efficiencies, whilst ensuring a customer centric focus on delivery. Exceptional communication, interpersonal and presentation skills to drive engagement, utilising integrity, transparency and accountability to build trust in relationships.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Business Readiness Lead
Government Commercial Function
London
03.2023 - Current
- Effectively managed and implemented a change, engagement and communications strategy to prepare HMRC for utilising £6 billion commercial framework and drive value for money through IT contracts.
- Developed and delivered E2E procurement lifecycle user guide, 15 informative bite-size videos and process mapping workshops to gain buy-in and improve commercial acumen across the department.
- Devised and implemented 7 standardised KPIs and a host of SLAs across framework contracts to improve supplier performance monitoring and reporting.
- Organised and hosted a 200-delegate launch event for Phase 1 of the framework, with presentations from C-suite individuals (inc COOs and CCOs) from across government to improve understanding of government strategies.
- Worked collaboratively to co-lead a £500+ million IT procurement, supported lifecycle procurement processes to ensure robust supplier selection.
- Built strong working relationships with category leads to create full IT applications pipeline (£3billion+) for HMRC, to understand potential resource implications.
Strategic Supplier Relationship Manager
Government Commercial Function
London
08.2022 - 03.2023
- Developed and maintained strong positive relationships with internally and externally at all levels through effective communication and seeking mutually beneficial outcomes.
- Implemented robust 3-level governance model across 4 strategic supplier relationships, influencing C-Suite individuals to participate to create an effective and efficient risk/issue management process.
- Maximised contract value for money within strategic supplier landscape through agreeing multiple value initiatives, monitoring and reporting cost savings to senior leaders (inc £50k savings on discovery sessions).
- Boosted supplier appraisal scores by up to 10%, with all my relationships reaching 60% standard across all areas.
Head of Change and Service Improvement
HMRC
London
05.2020 - 08.2022
- Managed live service running of strategic analytical system, with 5000 end users and £5 billion annual tax yield.
- Influenced senior leaders to provide necessary £4million funding to deliver essential maintenance and strategic changes, including improving data latency by 10%, creating additional compliance opportunities.
- Oversaw automation project that reduced team-resource requirement by 1 FTE, supporting cost-saving initiatives.
- Negotiated 10% price reduction in current service contract by reviewing requirements, streamlining processes whilst ensuring needs of end-users continued to be met.
Change and Enhancement Lead
HMRC
London
09.2019 - 05.2020
- Oversaw development and delivery of change portfolio for strategic analytical system, adapting communications and fostering relationships to support successful adoption of changes.
- Defined project scopes, milestones and task allocations to establish and maintain clear progress plans.
- Managed successful delivery of COVID scheme data to system, shortening timeline by 75%, allowing for analysis of £8 billion payments to reduce the risk of fraud.
- Negotiated and delivered reduced timeline of annual Self-Assessment data delivery project by 50% (6 months to 3 months), improving project planning, monitoring and implementing lessons learnt.
Data Analyst
HMRC
London
04.2018 - 09.2019
- Analysed large datasets, drawing meaningful conclusions and providing actionable compliance recommendations.
- Improved data integrity with rigorous auditing and cleansing.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Education
BSc - Biomedical Science
University of Liverpool
09.2013 - 08.2016
Skills
- Change management
- Relationship management
- Leadership
- Process improvements
- Data analysis
- Client readiness activities
- Customer-focused
Certification
- PRINCE 2 Practitioner
- Managing Successful Profiles
- CIPs Ethical Procurement
Timeline
Business Readiness Lead
Government Commercial Function
03.2023 - Current
Strategic Supplier Relationship Manager
Government Commercial Function
08.2022 - 03.2023
Head of Change and Service Improvement
HMRC
05.2020 - 08.2022
Change and Enhancement Lead
HMRC
09.2019 - 05.2020
Data Analyst
HMRC
04.2018 - 09.2019
BSc - Biomedical Science
University of Liverpool
09.2013 - 08.2016