India Wilson
Derby ,Derbyshire
Summary
Offering strong interpersonal skills and keen ability to communicate with diverse customers. Knowledgeable about maintaining welcoming atmosphere and ensuring customer satisfaction. Ready to use and develop communication, teamwork, and organisational skills in future work.
Overview
4
4
years of professional experience
Work History
Shift manager
Pizza Express
Alfreton, Derbyshire
01.2022 - Current
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Resolved customer complaints promptly to maintain high service standards.
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Managed shift operations whilst ensuring customer satisfaction.
Front of house waiter
Pizza Express
Alfreton, Derbyshire
01.2022 - Current
- Provided recommendations to customers, enhancing their dining experience.
- Checked tables regularly for customer satisfaction throughout meals.
- Provided menu explanations to customers, aiding their meal choices.
- Maintained cleanliness of dining area to uphold high standards of hygiene.
Food runner
Pizza Express
Alfreton, Derbyshire
01.2022 - 09.2022
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
Front of house team member
FFC Tibshelf Services
Tibshelf, Derbyshire
06.2021 - 01.2022
- Handled complaints effectively, resulting in increased customer satisfaction.
- Managed cash transactions accurately, ensuring accurate financial records.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
Education
A-Levels -
Ashfield Post 16
Kirkby05.2024
GCSEs -
Frederick Gent School
Derby09.2021
Skills
- Patience and composure
- Food safety regulations
- Customer satisfaction enhancement
- Customer Service
Additional Information
DBS checked alongside a Chaperone license.
Timeline
Shift manager
Pizza Express
01.2022 - Current
Front of house waiter
Pizza Express
01.2022 - Current
Food runner
Pizza Express
01.2022 - 09.2022
Front of house team member
FFC Tibshelf Services
06.2021 - 01.2022
A-Levels -
Ashfield Post 16
GCSEs -
Frederick Gent School
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