India Rodmell
Redruth ,Cornwall
Summary
High performing waitress with a passion for hospitality. 4 Years of experience with a diverse background in the service industry. Specialities include: Communicating with guests optimistically, taking multiple orders simultaneously, upselling and mastering menu knowledge. Aspiring to provide diligence and profit-generating abilities with constant improvement.
Overview
3
3
years of professional experience
Work History
Waitress
The Alverton Hotel
Truro, Cornwall
07.2024 - Current
- Provided reliable, top notch customer service while developing a strong work ethic.
- Catered for events serving 100-200 customers in a fast paced environment.
- Managed time and effective multitasking while waiting tables.
- Refined ability to handle disgruntled customers, swiftly and successfully resolving conflict 100% of the time.
- Memorised over 30 menu items and rotating specials in order to give customised recommendations to guests.
- Delivered food and drinks discreetly and efficiently for seamless service.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Waitress
Barringtons Hotel
Plettenberg Bay , Western Cape
11.2023 - 05.2024
- Served breakfast, lunch, and dinner to 50-150 customers per shift.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service always.
- Collaborated with kitchen staff to ensure order accuracy.
- Polished and steamed silverware and glasses
- Maintained up-to-date knowledge of menu changes to address customer queries
- Informed kitchen staff regarding special order requirements.
- Efficiently managed multiple tables in high-pressure settings.
- Memorised table and cutlery arrangements
Waitress
Roadside Cafe
Plettenebrg Bay , Western Cape
06.2022 - 01.2023
- Printed and delivered receipts and took cash and credit card payments via a POS system.
- Memorised over 50 menu items requiring specific questions for each individual dish.
- Maintained clean and orderly dining areas, work stations and kitchen by routinely sweeping, replenishing supplies, counting stock and disposing of rubbish.
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes.
- Assisted in providing training to other colleagues.
Education
GCSEs -
Greenwood Bay College
South Africa, Plettenberg Bay 04.2001 -
Skills
- Revenue Enhancement and Upselling
- Active listening
- Order Accuracy
- Booking management
- Enthusiasm
- Following table plans
- Greeting and seating guests
Timeline
Waitress
The Alverton Hotel
07.2024 - Current
Waitress
Barringtons Hotel
11.2023 - 05.2024
Waitress
Roadside Cafe
06.2022 - 01.2023
GCSEs -
Greenwood Bay College
04.2001 -
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