India-May Gray
Store Manager
Norwich
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Store Manager
One Stop Stores LTD
2020.11 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Technical Centre Ambassador
Access Creative Collage
2019.09 - 2020.07
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
Stage Manager
Sundown Festival
2019.09 - 2019.09
- Enforced safety measures due to potential stage equipment hazards.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Arranged production schedules for up to 20 cast members and technical crew.
Sound Engineer
Latitude Festival
2019.07 - 2019.07
- Transformed video and audio recordings into digital formats for editing and archiving.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Recorded speech and music in digital formats.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Prepared, packed and transported audio equipment for events and location shoots.
Education
Level 3 BTEC - Sound Engineering
Access Creative Collage
Norwich 2018.09 - 2020.08
GCSE -
Old Buckenham High School
Old Buckenham 2013.09 - 2018.08
Skills
Maximizing profitability
Team leadership and coaching
Accurate money handling
Staff training and development
IT & POS systems
Effective leader
Team building
Task Prioritization
Additional Information
- Achieved V250 award for over 250 hours of volunteering.
- Hold full UK drivers license.
- Advance computer system at home available for work.
- Completed training in management, health & safety & fire safety.
Timeline
Store Manager
One Stop Stores LTD
2020.11 - Current
Technical Centre Ambassador
Access Creative Collage
2019.09 - 2020.07
Stage Manager
Sundown Festival
2019.09 - 2019.09
Sound Engineer
Latitude Festival
2019.07 - 2019.07
Level 3 BTEC - Sound Engineering
Access Creative Collage
2018.09 - 2020.08
GCSE -
Old Buckenham High School
2013.09 - 2018.08