Indi Lough
Morpeth,Northumberland
Summary
Detail-oriented professional with a strong foundation in fostering positive interactions through effective communication and conversational empathy. Demonstrates exceptional time-management skills and a deep understanding of confidentiality, ensuring respect for individuality in all engagements. Committed to leveraging a positive attitude and interpersonal expertise to contribute meaningfully to organisational success while supporting inclusive and respectful environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
General assistant
Mr Keith Hussey
Morpeth, Northumberland
07.2015 - 09.2024
- Carried out day-day-day support duties accurately and efficiently.
- Took on additional tasks on manager's request.
- Demonstrated open communication and collaborated with various teams.
- Managed time effectively to meet deadlines.
- Enhanced team efficiency through excellent communication skills.
Support Worker
Turning Point
Morpeth, Northumberland
06.2021 - 08.2022
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Prepared nutritious meals that met special dietary needs of clients.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Helped achieve patient independence through guided tasks and activities.
Business administration apprentice
TT Electronics
Bedlington, Northumberland
12.2020 - 04.2021
- Handled reception duties including answering phone calls and managing email correspondence efficiently.
- Managed reception area, greeting visitors and providing assistance to create welcoming environment.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Maintained stock levels to avoid shortages in office supplies.
- Opened and routed business parcels and letters.
Education
Pearson BTEC Level 3 Extended Diploma - Health and Social Care
Northumberland College
Ashington, Northumberland 09.2016 - 06.2018
NCFE CACHE Level 2 - Mental Health Awareness
Northumberland College
Ashington, Northumberland 06.2018 - 08.2018
GCSEs -
The King Edward VI School
Morpeth, Northumberland 09.2013 - 06.2016
Skills
- Positive attitude
- Effective communication
- Time-management
- Conversational empathy
- Confidentiality understanding
- Respect for individuality
References
References available upon request.
Timeline
Support Worker
Turning Point
06.2021 - 08.2022
Business administration apprentice
TT Electronics
12.2020 - 04.2021
NCFE CACHE Level 2 - Mental Health Awareness
Northumberland College
06.2018 - 08.2018
Pearson BTEC Level 3 Extended Diploma - Health and Social Care
Northumberland College
09.2016 - 06.2018
General assistant
Mr Keith Hussey
07.2015 - 09.2024
GCSEs -
The King Edward VI School
09.2013 - 06.2016
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