Indhuja Krishnasamy

• Acted as the primary point of contact, both in-branch and over the phone, ensuring prompt and courteous service delivery.
• Assisted customers with day-to-day transactions, addressed queries, and provided necessary servicing to meet their needs.
• Answered customer calls within the contact center, resolving issues and providing necessary information and assistance.
• Established and nurtured strong relationships with customers, actively seeking solutions to meet their requirements.
• Expanded knowledge of products and services to better assist customers in making informed decisions.
• Innovated new approaches to enhance the overall customer experience, contributing to continuous improvement efforts.
• Effective communication skills enabled me to thoroughly understand and address customer needs.
• Collaborated effectively within a team environment, demonstrating flexibility and a proactive attitude towards work.
• Embraced diverse responsibilities beyond standard expectations, showcasing adaptability and openness to various tasks.
• Cross-trained and backed up other customer service managers.

Counter Clerk

• Responsible for providing customer service for all banking products, including savings accounts, checking accounts, and ATMs.
• Effectively managed high volume of customer traffic by remaining calm and courteous under pressure.
• Acted as customer service representative who helped customers with their account needs and bank product.
• Self-motivated and results-oriented individual who is able to work independently and as part of team to meet high standards of governance and attention to detail.

Cashier

• Responsible for processing variety of customer transactions, including deposits, withdrawals, money transfers, loan payments, and check cashing.
• Responsible for balancing cash drawer at end of each shift, accurately maintaining records of all transactions, and ensuring that all documentation and paperwork was in place and in compliance with regulations.
• Served large number of customers in fast-paced environment .

Forex

• Operated SWIFT system effectively to manage and process customer currency orders with precision.
• Processed international wire transfers and currency exchanges.
• Processed currency exchange transactions for customers, including letters of credit, import and export bills, and other international financial documents maintaining adherence to security procedures.

Loans

• Managed a diverse portfolio of loans, including personal loans, auto loans, home loans, and Mortgage loans.
• Processed loan applications and opened loans in FINACLE software.
• Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction.
• Assisted customers with completing loan applications and other paperwork.
• Managed a high volume of loan applications while maintaining strict attention to detail and accuracy, ensuring all necessary paperwork was completed and submitted in accordance with company.
• Provided exceptional customer service to borrowers throughout the loan process, addressing inquiries and providing status updates.