Summary
Overview
Work History
Education
Skills
Timeline
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Indhu Nehruji

Indhu Nehruji

Luton

Summary

Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.

Overview

1
1
year of professional experience

Work History

Passenger Service Agent

Wilson James
06.2022 - 11.2022
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Escorted handicapped passengers from terminal to aircraft.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Produced and shared customer service reports to support management decision-making.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
  • Monitored security and maintained operational protocols.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Oversaw ticketing, gate and ramp services.
  • Developed and implemented strategies to minimize customer wait times.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Data Entry Clerk

AQA
03.2022 - 05.2022
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Analyzed current data records to provide detailed reports.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Followed data entry protocols, rules and regulations.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Organized, sorted, and checked input data against original documents.
  • Developed data entry policies and procedures in compliance with company standards.
  • Used computer software to store and retrieve data.
  • Developed and maintained databases to store customer information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Created spreadsheets for more efficient recordkeeping.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Bachelor Of Technology - Information Technology

Sri Bharathi Engineering College For Women
Pudukkottai, India
04.2018

Skills

  • Check-In Procedures
  • Documentation Verification
  • Software Name] Proficiency
  • Wheelchair Assistance
  • Transportation Information
  • Pre-Boarding Checking
  • Maintenance Requirements
  • Cash Management
  • Computer Terminal Operations
  • Database Systems
  • Boarding Support
  • Billing Procedures
  • Invoice Preparation
  • Passenger Documentation
  • Customer Service Management
  • Customer Needs Assessments
  • Investigating Problems
  • FAA Regulations
  • Special Needs Assistance
  • Baggage Handling Procedures
  • Microsoft Office
  • Telephone Reservations

Timeline

Passenger Service Agent

Wilson James
06.2022 - 11.2022

Data Entry Clerk

AQA
03.2022 - 05.2022

Bachelor Of Technology - Information Technology

Sri Bharathi Engineering College For Women

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Indhu Nehruji