Summary
Overview
Work history
Education
Skills
Websites
Custom
Timeline
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Inderpreet Gill

Birmingham,UK

Summary

CIPD-qualified and detail-oriented administrative professional with a strong foundation in public sector environments including the NHS and DWP. Adept at managing confidential data, coordinating complex processes, and delivering excellent service under pressure. Recently certified in People Practice, bringing fresh HR knowledge and transferable skills ideal for entry-level HR, people operations, and employee support roles. Known for discretion, empathy, and a calm, organised approach, I'm ready to contribute to inclusive HR teams that value compliance, collaboration, and employee wellbeing.

Overview

11
11
years of professional experience

Work history

Admin Clerk

NHS Referral Management Centre
Birmingham, UK
07.2023 - 07.2024
  • Processed confidential referrals using the Rio EPR system, maintaining high levels of accuracy and data integrity.
  • Supported clinic scheduling and appointment coordination, echoing HR-style calendar organisation and candidate bookings.
  • Ensured compliance with NHS 18-week referral targets, demonstrating policy adherence under pressure.
  • Collaborated with multidisciplinary teams across services, strengthening internal communication skills.
  • Reduced referral input errors through consistent quality checks and system accuracy.

Contact Centre Agent

Capita
Birmingham, UK
11.2022 - 02.2023
  • Delivered professional support across high-volume inbound calls, handling queries efficiently and empathetically.
  • Maintained detailed case records aligned with audit and data standards.
  • Escalated sensitive or complex issues appropriately, using sound judgment and clarity.
  • Consistently met daily case resolution targets in a fast-paced service centre.

Family Carer

Birmingham, UK
06.2013 - 06.2022
  • Coordinated healthcare and service access for family members, acting as an advocate during appointments.
  • Managed personal records and organised logistics with a calm and responsible approach.
  • Developed strong empathy and communication—skills central to people-focused roles.

Contact Centre Agent

Department for Work and Pensions (DWP)
Birmingham, UK
10.2021 - 11.2021
  • Responded to benefit enquiries with professionalism and discretion.
  • Verified sensitive information in line with identity and data protection protocols.
  • Demonstrated accuracy in a fast-paced, rules-based environment.

Education

CIPD Level 3 Foundation Certificate - People Practice

BePro Development

Level 3 Diploma - Business Management and Development

One Education

Level 2 Certificate - Customer Service

Oplex Careers

Skills

  • Administrative Support
  • Data Accuracy
  • HR & Recruitment Process Support
  • Confidential Records Handling
  • Calendar Management
  • Scheduling
  • Stakeholder Communication
  • Liaison
  • Conflict Handling
  • Escalation Management
  • Microsoft Office
  • GDPR
  • Data Compliance
  • Multidisciplinary Team Coordination
  • Time Management
  • Prioritisation

Custom

Passionate about workplace wellbeing, inclusive organisational cultures, and supporting positive employee experiences. Committed to continuous learning, collaboration, and contributing to values-led HR teams where people matter.

Timeline

Admin Clerk

NHS Referral Management Centre
07.2023 - 07.2024

Contact Centre Agent

Capita
11.2022 - 02.2023

Contact Centre Agent

Department for Work and Pensions (DWP)
10.2021 - 11.2021

Family Carer

06.2013 - 06.2022

CIPD Level 3 Foundation Certificate - People Practice

BePro Development

Level 3 Diploma - Business Management and Development

One Education

Level 2 Certificate - Customer Service

Oplex Careers

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