- Cricket and F1
- Music, especially, Rock and Hip-Hop
- Occasional fiction reader
Inderpal Uberoi
Gurugram
Summary
Solution-Oriented Professional with expertise in Service Transformation, Operations Excellence, and Service Management. Drives IT infrastructure-based strategic initiatives and enhances process implementation and improvements. Cultivates strong relationships with stakeholders, ensuring compliance and operational effectiveness.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Associate Director - Operations
Microland
Gurgaon
2016.04 - Current
- Led IT SOX compliance and Procurement initiatives for US biopharma organization.
- Monitored and audited IT SOX controls, ensuring readiness before external audits.
- Streamlined IT SOX controls based on internal auditor feedback to enhance compliance.
- Renegotiated procurement of in-scope IT assets, including hardware, software, and services.
- Developed budget plans for ad-hoc requirements and annual forecasting needs.
- Tracked monthly budget versus actuals, collaborating with IT managers for fiscal discipline.
- Prepared comprehensive documentation for IT SOX compliance and Procurement activities.
- Established strong relationships with stakeholders, suppliers, and regulatory bodies, maintaining a positive company image and compliance.
- Conducted training sessions on IT SOX compliance and Procurement for stakeholders.
Associate Director – Operations Excellence
Microland
2016.04 - 2023.08
- Directed Operations Excellence Team for diverse global and Indian clients.
- Managed the recruitment, training, and development of staff, fostering a culture of excellence and continuous improvement.
- Ensured compliance with ITIL/ISO 20000 and ISO 27001 standards.
- Executed service improvement initiatives through Lean Six Sigma methodologies and automation strategies.
- Managed the recruitment, training, and development of staff, fostering a culture of excellence and continuous improvement.
Quality Manager
Wipro Limited
2007.06 - 2016.04
- Spearheaded Quality initiatives across Telecom, BFSI, HLS and ITES verticals.
- Analysed customer feedback and complaint data, pinpointing areas for improvement and leading initiatives to boost satisfaction levels.
- Managed staff hiring, training and performance goals.
- Implemented continuous improvement programmes, utilising Lean and Six Sigma methodologies to drive efficiency and reduce waste.
- Defined and implemented ITIL processes aligned with ISO 20K framework.
- Conducted regular audits to ensure adherence to established delivery processes.
Assistant Manager
Genpact
2005.11 - 2007.06
- Oversaw Healthcare Collection and Field Admin Support programs, ensuring operational effectiveness.
- Led a team of 5 Assistant Managers and 77 analysts across six distinct processes.
Assistant Manager
EXL Service.Com (P) Ltd.
2004.04 - 2005.10
- Managed initial ramp-up team of 45 agents.
- Transitioned operations from Noida, India to Pune, India.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
Process Leader
GE Capital International Services
1999.10 - 2004.03
- Led execution of three LEAN projects, yielding $112,000 in total savings.
- Facilitated transition of Portfolio Analyst role from Milwaukee, USA, to India.
- Participated in pioneering team for Healthcare Contract & Dispatch Management transitions to India.
Education
Post Graduate Diploma - Business Management (Operations Management)
SCDL
Gurgaon, HRBachelor of Commerce -
Delhi University
New Delhi, DLSkills
- IT procurement
- IT SOX compliance
- ITIL and ISO 20000 implementation
- Process design and improvement
- Lean methodologies
- Six Sigma principles
- People management
- Risk management
- Change management
- Client and stakeholder management
Interests
Certification
- Lead Implementor Certification on ISO 20000-1:2018 (BSI)
- Machine Learning with Python (Gyansetu)
- Six Sigma Black Belt Training (Wipro)
- Certified Scrum Master (Scrum Alliance)
Timeline
Associate Director – Operations Excellence
Microland
2016.04 - 2023.08
Associate Director - Operations
Microland
2016.04 - Current
Quality Manager
Wipro Limited
2007.06 - 2016.04
Assistant Manager
Genpact
2005.11 - 2007.06
Assistant Manager
EXL Service.Com (P) Ltd.
2004.04 - 2005.10
Process Leader
GE Capital International Services
1999.10 - 2004.03
Post Graduate Diploma - Business Management (Operations Management)
SCDL
Bachelor of Commerce -
Delhi University