Inde Wilson

• My main role was to monitor sales and forecasts, then ensure I optimised inventory and had orders in place for replenishments of raw materials, components, packaging and office supplies to maintain production schedules to meet sales. It was a balancing act and I enjoyed the various daily challenges. I recommended adjustments based on demand and completed reports for management review, built relationships with colleagues and suppliers by maintaining open and honest communication. I took incoming calls and relayed relevant messages, as well as working closely with management teams in other departments to implement processes and complete special projects. It was important to prioritize incoming communications and flag any concerns as well as keeping organised for accurate record-keeping and audit purposes.

I was responsible for being the key point of contact for several main distributors of Yale Door & Window hardware. My role involved call handling, responding to emails, processing & progress chasing orders, chasing courier companies, answering product queries, resolving complaints and quality issues with the assistance of other departments, for example: accounts payable, the technical & engineering teams and quality control.

Taking ownership of my customers needs and concerns, noticing trends in orders or issues was of paramount importance to allow me to flag concerns or potential new business. Building relationships with colleagues and customers, allowed me to offer the best level of service for all concerned.

My work as temporary employee for maternity cover was noticed within a few months I was offered a permanent position as a key account manager. My work was noticed again and I was headhunted by the planning manager. I was excited for the opportunity to work in a field outside of customer services & relished the new challenges offered to me, but I feel customer services are where my skills lay. I'm methodical, proactive rather than reactive. I'm patient, I pay attention, I take ownership and pride in my work. I'm empathetic and committed.

I'm unsure of the exact dates I worked for One Stop, however I was employed as temporary cover for a customer services role (written correspondence & over the phone) and I was offered a full time position before the placement ended. My role was to respond to & resolve all customer service queries and complaints for over 500 convenience stores. This involved resolving product quality issues with the manufacturer and sometimes required conducting investigations by liaising with colleagues in the store, area & regional managers, security teams and in some instances the police. I took all incoming calls, replied to all customer queries & issues logged via the website and via email, as well as responding to any letters received. I monitored and logged all complaints and highlighted and trends or areas of concern. I also assisted with event planning for several company team building days for over 150 delegates, including an It's A Knock Out Tournament and a treasure hunt that ended up on a party boat on The Solent. Customer care is of paramount importance to me and as is empathy & compassion and I carry that with me in all aspects of my life.