
Accomplished professional with expertise in workflow, data, and gap analysis, specialising in business process improvement and automation. Proficient in maintaining sprint backlogs and leading sprint ceremonies, leveraging agile methodologies to drive efficiency. Skilled in process capture and mapping using tools such as Lucid Chart, Visio, and IBM Blue Works Live. Demonstrated experience in automation and identifying improvement opportunities. Adept at risk mitigation, test case scenarios, cost-benefit analysis, and change management. Utilises Jira, Confluence, and Azure DevOps to facilitate workshops and manage projects effectively. Committed to enhancing organisational processes through strategic analysis and innovative solutions.