Inaiya Imran
Birmingham
Summary
Driven and adaptable individual with strong communication skills and knack for building rapport quickly. Demonstrates persuasive communication abilities and resilience in challenging environments. Poised to make significant impact in a Specialist Care role.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Brand ambassador
The Growth Group
UK, UK
2026.02 - Current
- Engaged with a wide range of customers daily, using active listening and effective questioning techniques to understand individual needs and concerns.
- Demonstrated empathy and emotional intelligence when interacting with hesitant, dissatisfied, or vulnerable customers, adapting communication styles accordingly.
- Explained complex product offerings, pricing structures, and subscription details in a clear and accessible manner, enabling customers to make informed decisions.
- Used strong problem-solving skills to address customer concerns in real time, identifying suitable solutions and overcoming barriers to purchase.
- Maintained a customer-centric approach throughout all interactions, ensuring customers felt heard, valued, and supported.
- Exercised sound judgement and decision-making when responding to customer queries and resolving issues independently in the field.
- Accurately captured customer feedback and recurring concerns, providing insights that supported improvements to sales approaches and customer experience.
- Built rapport quickly with customers from diverse backgrounds, establishing trust and managing difficult conversations in a professional manner.
- Worked towards achieving individual and team performance targets while maintaining high standards of customer service and compliance with company processes.
- Managed multiple customer interactions daily, prioritising tasks effectively and maintaining attention to detail in a fast-paced environment.
- Demonstrated resilience, adaptability, and professionalism when dealing with rejection, complaints, and complex customer situations.
Administrative assistant
Edifice Design Studio
Birmingham
2025.05 - 2025.11
- Coordinated quotes and invoices for clients to facilitate financial transactions.
- Arranged meetings and surveys to gather essential project information.
- Managed multiple diaries to optimise scheduling efficiency.
- Submitted planning applications to ensure compliance with regulations.
- Handled correspondence with councils and building inspectors to maintain project flow.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Front of house team member
Burger and Sauce
Birmingham
2024.04 - 2025.05
- Delivered excellent customer service by efficiently managing in-store and online orders.
- Operated cash register accurately, ensuring precise transaction handling.
- Greeted customers, assisting with order customisation and menu guidance.
- Addressed customer queries, offering tailored solutions and support.
- Prepared and served beverages with attention to presentation and taste.
- Maintained hygiene standards across dining area, kitchen, and equipment.
- Memorised extensive menu, advising on dietary needs and offers.
- Supported kitchen operations by preparing menu items during busy periods.
- Enhanced guest experience with a friendly and helpful attitude.
Lead barista
Feng Cha
Birmingham
2022.09 - 2023.03
- Greeted customers and guided them in customising beverages and desserts.
- Accurately processed in-person and online orders using POS system.
- Prepared over 50 unique drinks, ensuring high standards of taste and presentation.
- Handled preparation and assembly of dessert ingredients for efficient service.
- Maintained a clean work environment, adhering to hygiene and safety standards.
- Managed online orders with precise packing for delivery or collection.
- Restocked ingredients regularly to facilitate smooth workflow during peak hours.
- Tracked inventory levels regularly, avoiding unnecessary wastage.
Education
BTEC Level 3 National Diploma - Interactive Art & Design
SANDWELL COLLEGE
2023.01 - 2024.01
GCSEs -
HILLCREST SCHOOL & SIXTH FORM CENTRE
Birmingham 2017.09 - 2022.06
Skills
- Customer service and communication
- Cash handling and POS operation
- Order management and online sales
- Time management and multitasking
- Cleaning and hygiene compliance
- Team collaboration in fast-paced environments
- Problem solving and conflict resolution
- Meeting coordination with regulators
- Pitching techniques
Certification
- Level 2 in Food Hygiene
- Level 2 Safety for Catering
Affiliations
- Volunteer Work - Rota Management
References
References available upon request.
Timeline
Brand ambassador
The Growth Group
2026.02 - Current
Administrative assistant
Edifice Design Studio
2025.05 - 2025.11
Front of house team member
Burger and Sauce
2024.04 - 2025.05
BTEC Level 3 National Diploma - Interactive Art & Design
SANDWELL COLLEGE
2023.01 - 2024.01
Lead barista
Feng Cha
2022.09 - 2023.03
GCSEs -
HILLCREST SCHOOL & SIXTH FORM CENTRE
2017.09 - 2022.06