Inaiya Imran
Birmingham
Summary
Dedicated professional with expertise in customer service and communication, cash handling, and POS operation. Demonstrates strong skills in order management and online sales, ensuring efficient time management and multitasking in fast-paced environments. Proven ability to maintain cleaning and hygiene compliance while fostering team collaboration. Adept at problem solving and conflict resolution, with experience in meeting coordination with regulators. Committed to leveraging these competencies to drive organisational success and enhance customer satisfaction.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Administrative assistant
Edifice Design Studio
Birmingham
05.2025 - 11.2025
- Coordinated quotes and invoices for clients to facilitate financial transactions.
- Arranged meetings and surveys to gather essential project information.
- Managed multiple diaries to optimise scheduling efficiency.
- Submitted planning applications to ensure compliance with regulations.
- Handled correspondence with councils and building inspectors to maintain project flow.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Front of house team member
Burger and Sauce
Birmingham
04.2024 - 05.2025
- Delivered excellent customer service by efficiently managing in-store and online orders.
- Operated cash register accurately, ensuring precise transaction handling.
- Greeted customers, assisting with order customisation and menu guidance.
- Addressed customer queries, offering tailored solutions and support.
- Prepared and served beverages with attention to presentation and taste.
- Maintained hygiene standards across dining area, kitchen, and equipment.
- Memorised extensive menu, advising on dietary needs and offers.
- Supported kitchen operations by preparing menu items during busy periods.
- Enhanced guest experience with a friendly and helpful attitude.
Lead barista
Feng Cha
Birmingham
09.2022 - 03.2023
- Greeted customers and guided them in customising beverages and desserts.
- Accurately processed in-person and online orders using POS system.
- Prepared over 50 unique drinks, ensuring high standards of taste and presentation.
- Handled preparation and assembly of dessert ingredients for efficient service.
- Maintained a clean work environment, adhering to hygiene and safety standards.
- Managed online orders with precise packing for delivery or collection.
- Restocked ingredients regularly to facilitate smooth workflow during peak hours.
- Tracked inventory levels regularly, avoiding unnecessary wastage.
Education
BTEC Level 3 National Diploma - Interactive Art & Design
SANDWELL COLLEGE
01.2023 - 01.2024
GCSEs -
HILLCREST SCHOOL & SIXTH FORM CENTRE
Birmingham 09.2017 - 06.2022
Skills
- Customer service and communication
- Cash handling and POS operation
- Order management and online sales
- Time management and multitasking
- Cleaning and hygiene compliance
- Team collaboration in fast-paced environments
- Problem solving and conflict resolution
- Meeting coordination with regulators
Certification
- Level 2 in Food Hygiene
- Level 2 Safety for Catering
Affiliations
- Volunteer Work - Rota Management
References
References available upon request.
Timeline
Administrative assistant
Edifice Design Studio
05.2025 - 11.2025
Front of house team member
Burger and Sauce
04.2024 - 05.2025
BTEC Level 3 National Diploma - Interactive Art & Design
SANDWELL COLLEGE
01.2023 - 01.2024
Lead barista
Feng Cha
09.2022 - 03.2023
GCSEs -
HILLCREST SCHOOL & SIXTH FORM CENTRE
09.2017 - 06.2022