Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inab Ghani

Sheffield ,North Yorkshire

Summary

Friendly and customer-focused with strong communication skills and ability to work well under pressure. Offering exceptional customer service skills and positive attitude. Knowledgeable about teamwork, communication, and problem-solving from previous roles in retail and hospitality. Ready to use and develop interpersonal, organisational, and multitasking skills in barista role.

Overview

Work History

Volunteer server

Sunday centre
Sheffield , South Yorkshire
10.2024 - Current
  • Improved customer satisfaction by providing attentive and professional service.
  • Delivered impeccable service for enhanced dining experiences.
  • Achieved prompt resolution of complaints with diplomatic dispute management.
  • Managed high-volume orders to ensure timely delivery of meals.
  • Provided exceptional customer service by greeting guests, taking orders, and ensuring a pleasant dining experience.
  • Delivered food and beverages to tables efficiently, ensuring accuracy and timely service, even during busy periods.
  • Collaborated with kitchen staff and other team members to ensure smooth operation and resolve any service issues quickly.
  • Handled customer inquiries and resolved any complaints or issues with professionalism and a positive attitude.
  • Set tables, ensuring a comfortable environment for customers.
  • Demonstrated menu knowledge to assist patrons in meal selections.
  • Collaborated closely with kitchen staff to manage dietary requirements of customers.
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Upheld friendly demeanour whilst managing multiple tables simultaneously.
  • Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
  • Resolved customer complaints calmly and professionally to maintain satisfaction.
  • Replenished drinks regularly and offered coffees and teas after meals.

Telemarketer

MindPeak
London (remote)
07.2024 - 08.2024
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Provided excellent customer service by engaging with multiple clients daily to understand their needs and retained information for follow-ups.
  • Resolved customer complaints and concerns professionally, ensuring customer satisfaction and retention.
  • Upsold products based on customer preferences, consistently meeting sales targets.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

Bachelor of Science - psychology

The University of Sheffield
Sheffield
09.2023 -

Skills

  • Menu knowledge
  • Order processing
  • Food safety compliance
  • Table setting procedures
  • Special dietary requirements understanding
  • Serving etiquette
  • Customer retention strategies
  • Restaurant cleanliness maintenance
  • Stock inventory control
  • Time management efficiency
  • Table rotation co-ordination
  • Handling difficult customers
  • Tray carrying proficiency
  • Guest satisfaction assessment
  • Table clearing
  • Upselling
  • Interpersonal skills
  • Table clearing and setup
  • Upbeat, outgoing and positive

Timeline

Volunteer server

Sunday centre
10.2024 - Current

Telemarketer

MindPeak
07.2024 - 08.2024

Bachelor of Science - psychology

The University of Sheffield
09.2023 -
Inab Ghani