Ina Farr
Leven,Fife
Summary
Highly organised and self-motivated professional with expertise in administrative procedures, reporting, and documentation. Proficient in Microsoft Office Suite and skilled in written and verbal communication, decision-making, and analytical thinking. Demonstrates resilience under pressure, a positive attitude, and the ability to build strong customer relationships while maintaining effective communication. Adept at taking initiative and excelling in tasks requiring computer literacy, telephone etiquette, and attention to detail.
Resourceful administrative professional with strong experience in office management and customer service. Demonstrates comprehensive knowledge of confidentially protocols and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Highly experienced in administrative roles, with focus on delivering exceptional support services. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational and interpersonal skills skills to enhance workplace efficiency and provide a first class customer service. Skilled in dealing with customers empathetically and sensitively.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
NHS Administrator
NHS Fife
St Andrews, Fife
01.2021 - Current
- Solely responsible for proving administrative support for a multi disciplinary team of thirty NHS professionals
- On a daily basis handle sensitive, personal information discreetly and safely, maintaining confidentiality at all times as per NHS protocol.
- Assist, advise and communicate professionally and empathetically with patients face to face, over the phone and in writing ensuring enquiries are dealt with effectively, accurately and timely ensuring confidentiality at all times
- Close liaison with NHS colleagues, Fife Council and other stakeholders to maximise service performance and resolve ongoing issues
- HR responsibilities including rotas, updating payroll systems, calculating annual leave allowances and assisting with attendance management
- Procurement of office supplies, uniforms and equipment and updating and maintenance of inventories
- Effectively register, manage and follow up incoming patient referrals to the service by close liaison with NHS professionals, patients and families to ensure an excellent patient journey and pre-empt possible issues
- Daily reporting on real time staff capacity and patient flow to NHS senior mangers and Fife Council to maximise service efficiency
- Maintained and Improved record keeping systems with attention to detail and thoroughness
- Producing patient documentation, HR documents and internal corporate documents electronically to a high standard
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
NHS Administrator and Coordinator
Blackpool Victoria Hospital
Blackpool, Lancashire
12.2017 - 12.2020
- Coordinator for a newly formed Community based NHS team providing care in the community for frail and vulnerable patients requiring ongoing input
- Attended weekly senior management, project leads and stakeholders meetings to achieve successful strategy implementation.
- Deployed processes to improve patient journey to ensure long-term success of service
- Interfaced with colleagues, patients and other NHS/Council stakeholders suppliers to maintain a quality, patient friendly service
- Responsible for updating and maintaining multiple computer systems with patient data accurately and timely following NHS protocols for confidentiality and patient safety
Finance administrator
Shared Services Connected Limited
Blackpool, Lancashire
11.2017 - 11.2017
- Processed and paid large volumes of invoices and payments on behalf of five government departments
- Updated vendor and client accounts to reflect up-to-the-minute changes.
- Reconciled monthly bank statements, processed returned BACS payments and made same day emergency payments via Government online banking
- Designed and implemented new cost-saving measures for rejected invoices, resulting in significant operational savings in staff time and resources.
- Using my excellent analysing skills I prevented the release of payment for multi million pound payment which had been invoiced in error
Higher executive officer
Department For Work & Pensions
Blackpool, Lancashire
01.1994 - 11.2014
- Management of staff responsible for payment of disability welfare payment for DWP
- Deployed processes to improve the customer journey, reduce waiting times and improve the quality of decisions made on benefit
- Responsible for safe handling, storage and sharing of personal government data to DWP protocol
- Interfaced with colleagues, GPs, Medical professionals and clients to maintain a high-performing operational team
- Dealt with customer complaints empathetically over the phone and in writing and drafted responses for MP complaints received in behalf of customers
- Reviewed operational performance and highlighted areas for improvement opportunities
Education
5 O levels - English Language, Maths, Latin, History and Home Economics
Macclesfield High School
Macclesfield, Cheshire East 09.1980 - 08.1987
Level 5 certificate - Leadership and Management
Department of Work and Pensions
Blackpool 01.2012 - 06.2012
Skills
- Written and verbal communication
- Positive attitude
- Computer literacy
- Self-motivation
- Administrative procedures
- Highly organised
- Decision making
- Effective communication
- Reporting and documentation
- Telephone etiquette
- Microsoft office suite proficiency
- Customer relationship building
- Initiative taking
- Analytical-thinking
- Resilience under pressure
Accomplishments
Finalist for 2023 NHS Fife employee awards for Unsung Hero for my attitude and skills with supporting my team and providing excellent service to patients and colleagues
My team won the NHS Innovation Award at Blackpool NHS Foundation Trust in 2019 for best new team/service
Timeline
NHS Administrator
NHS Fife
01.2021 - Current
NHS Administrator and Coordinator
Blackpool Victoria Hospital
12.2017 - 12.2020
Finance administrator
Shared Services Connected Limited
11.2017 - 11.2017
Level 5 certificate - Leadership and Management
Department of Work and Pensions
01.2012 - 06.2012
Higher executive officer
Department For Work & Pensions
01.1994 - 11.2014
5 O levels - English Language, Maths, Latin, History and Home Economics
Macclesfield High School
09.1980 - 08.1987
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