Imtiaz Nurmahomed

As a dedicated Customer Service Adviser at Marks & Spencer, I have embraced a journey of substantial professional development and skill acquisition, driven by a dynamic and customer-focused environment. My role has offered me a unique opportunity to not only represent a leading retail brand but also to significantly enhance my interpersonal and problem-solving abilities. Key achievements and skills developed include:

• Exceptional Customer Service: Mastered the art of delivering outstanding customer service by effectively addressing inquiries, resolving issues, and ensuring customer satisfaction. My approach, rooted in empathy and understanding, has contributed to positive feedback and repeat business.
• Advanced Problem-Solving: Gained expertise in navigating complex customer service challenges, employing strategic thinking to de-escalate situations and provide solutions that align with company policies and customer expectations.
• Team Collaboration: Demonstrated strong teamwork skills by collaborating with colleagues across departments to achieve common goals. My ability to support and enhance team dynamics has been instrumental in fostering a positive and productive work environment.
• Leadership Development: Cultivated leadership qualities through mentorship and by taking initiative in high-pressure situations. My contributions have included leading by example, motivating peers, and contributing to an atmosphere of mutual respect and continuous improvement.
• Public Speaking & Communication: Enhanced public speaking and communication skills through regular interaction with customers and leading team meetings. This experience has honed my ability to communicate effectively, persuasively, and with confidence across diverse groups.
• Resilience: Built a strong foundation of resilience, adapting to and thriving in a fast-paced retail environment. My ability to remain calm and maintain high performance under pressure has been key to both personal growth and service excellence.

This role at Marks & Spencer has been instrumental in shaping my professional path, offering me invaluable experiences and the opportunity to develop a robust set of skills that I am eager to leverage in my next career challenge.

Embarking on my professional journey at the age of 16, I seized the opportunity to join McDonald's as a Crew Member, a role that proved to be more than just my first job. It was a pivotal experience that imbued me with invaluable life lessons and practical skills, laying a solid foundation for my career. Key takeaways and achievements from this role include:

• Work Ethic and Responsibility: Developed a strong work ethic and sense of responsibility, thriving in McDonald's fast-paced environment. My commitment to excellence from a young age has shaped my professional demeanor and approach to all tasks.
• Customer Service Excellence: Learned the importance of customer satisfaction and loyalty through direct service, mastering the art of friendly and efficient customer interactions. This experience has instilled in me the ability to anticipate and meet customer needs effectively.
• Adaptability and Teamwork: Adapted to a variety of roles and responsibilities, demonstrating flexibility and a willingness to learn. Working closely with a diverse team, I honed my collaboration skills, contributing to a cohesive and productive work atmosphere.
• Time Management: Cultivated strong time management skills, balancing work with education. This early experience in juggling multiple priorities has enabled me to remain organised and efficient in all my professional endeavours.
• Communication Skills: Enhanced my communication skills through constant interaction with customers and team members. This role was instrumental in developing my ability to communicate clearly and confidently in a range of situations.
• Initiative and Problem Solving: Demonstrated initiative by proactively addressing challenges and offering solutions to improve operations. My ability to think critically and solve problems has been greatly influenced by this early career experience.

Starting my career at McDonald's was a decision I would never change, as it taught me lessons that are priceless and skills that are applicable across all walks of life. The discipline, teamwork, and customer service excellence that I learned at a young age have been fundamental to my professional development.