Summary
Overview
Work History
Education
Skills
I highly enjoy Travel hobbies involve exploring new places, cultures, and landscapes, often with a f
Languages
Timeline
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Imteaj Ahmed

London,ENG

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Premier Block Management. Proven ability to resolve issues effectively and adapt to diverse client needs, ensuring high satisfaction levels. Adept at maintaining accurate records and fostering trust through attentive communication and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Concierge

Premier Block Management (Acton)
08.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Cashier

Haringey Council NSL Car Pound
09.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Receptionist

Barking & Dagenham College- Barking Campus
11.2020 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

No Degree - Business Diploma

Barking & Dagenham College (Rush Green)
Rush Green Campus, Dagenham Rd, Dagenham,
08-2022

No Degree - Business

NewVic Sixth Form College
Prince Regent Ln, London E13 8SG
08-2020

No Degree -

Royal Docks Academy
Custom House, Prince Regent Ln, London E1
08-2018

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

I highly enjoy Travel hobbies involve exploring new places, cultures, and landscapes, often with a f

One of my favourite pastimes is travelling, which involves discovering new locations, cultures, and landscapes, frequently with an emphasis on adventure or leisure. Backpacking, taking pictures, or simply relishing the experience of being somewhere new are a few examples. Learning new languages or skills relevant to travel can also be a part of these pastimes.

In my leisure time, I enjoy playing cricket and football since it improves both my physical and mental well-being. Football-related pastimes can range from active engagement to passive enjoyment. Playing for a team, attending games, or taking part in fantasy sports leagues are a few examples.

Languages

Hindi
Advanced (C1)
English
Advanced (C1)
Spanish
Elementary (A2)
Turkish
Elementary (A2)
Bengali
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
Punjabi
Intermediate (B1)

Timeline

Concierge

Premier Block Management (Acton)
08.2024 - Current

Cashier

Haringey Council NSL Car Pound
09.2022 - 10.2022

Receptionist

Barking & Dagenham College- Barking Campus
11.2020 - 11.2020

No Degree - Business Diploma

Barking & Dagenham College (Rush Green)

No Degree - Business

NewVic Sixth Form College

No Degree -

Royal Docks Academy

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Imteaj Ahmed