Imran Uddin
Summary
A highly motivated, reliable and customer-focused professional with extensive experience in administration, operations, customer service, logistics, transport and team leadership. Proven ability to manage competing priorities, maintain accurate records, communicate effectively with customers and colleagues, and deliver excellent service in fast-paced environments. Experienced in administration, operational support, compliance, customer relationship management and working to deadlines. A proactive problem solver with excellent organisational skills who thrives both independently and as part of a team.
Overview
12
12
years of professional experience
Work history
Private Chauffeur Driver
Uber
2025.05 - 2026.07
- Provide a professional chauffeur service for a wide range of customers.
- Deliver exceptional customer service while maintaining consistently high customer satisfaction.
- Plan journeys efficiently to ensure punctuality and maximise productivity.
- Build positive relationships with customers through excellent communication.
- Resolve customer queries professionally and calmly.
- Manage all aspects of a self-employed business, including scheduling, invoicing and financial records.
- Ensure full compliance with licensing, road safety and vehicle maintenance requirements.
- Maintain accurate records and demonstrate excellent time management.
Administrator
B Cargo
2023.05 - 2025.05
- Provided administrative support within a busy logistics environment.
- Maintained accurate electronic and manual records.
- Processed documentation quickly and accurately.
- Managed emails, telephone enquiries and customer requests professionally.
- Liaised with drivers, customers and internal departments to ensure efficient operations.
- Scheduled deliveries and monitored transport activities.
- Updated company databases and spreadsheets.
- Produced reports and maintained filing systems.
- Ensured compliance with company procedures and health and safety requirements.
- Prioritised workloads while working to strict deadlines.
- Supported colleagues across multiple departments to ensure excellent customer service.
Roving Supervisor
Thrifty Car & Van Rental
2022.10 - 2023.05
- Managed daily branch operations.
- Supervised staff and delegated workloads.
- Delivered excellent customer service.
- Resolved customer complaints effectively.
- Supported operational performance across multiple locations.
- Conducted staff coaching and performance monitoring.
- Maintained fleet availability and operational standards.
Assistant Branch Manager
Thrifty Car & Van Rental
2021.01 - 2022.10
- Supported the Branch Manager with the day-to-day running of the branch.
- Supervised staff and monitored performance.
- Managed bookings, vehicle availability and administration.
- Delivered excellent customer service.
- Assisted with recruitment and staff training.
- Worked to achieve branch targets and business objectives.
Customer Service Representative
Thrifty Car & Van Rental
2019.03 - 2021.01
- Managed customer bookings and enquiries.
- Processed documentation accurately.
- Resolved customer issues professionally.
- Maintained customer records.
- Worked effectively within a busy customer service team.
Motor Vehicle Valeter
Thrifty Car & Van Rental
2018.10 - 2019.03
- Prepared vehicles to company standards.
- Conducted vehicle inspections.
- Maintained health and safety procedures.
- Worked efficiently to meet deadlines.
Sales Assistant
CEX
2014.09 - 2018.10
- Delivered excellent customer service.
- Assisted customers with product selection.
- Processed sales and refunds.
- Maintained stock levels and merchandising standards.
- Achieved sales and performance targets.
Education
Certificate of Higher Education - Motor Mechanics
Tower Hamlets College
GCSEs - 5 A–C including English and Mathematics
Langdon Park Secondary School
Skills
- Administration and Office Support
- Customer Service Excellence
- Data Entry and Record Management
- Microsoft Office (Word, Excel, Outlook)
- Team Leadership and Supervision
- Communication and Interpersonal Skills
- Relationship Building
- Complaint Handling and Resolution
- Operational Support
- Logistics and Transport Coordination
- Time Management and Prioritisation
- Problem Solving and Decision Making
- Organisation and Attention to Detail
- Compliance and Health & Safety
- Working Under Pressure
- Accuracy and Confidentiality
- Cash Handling
- IT Systems and Database Management
- Route Planning
- Adaptability and Flexibility
PERSONAL STRENGTHS
- Professional and approachable
- Excellent written and verbal communication
- Highly organised
- Strong attention to detail
- Reliable and trustworthy
- Able to work independently and within a team
- Positive and proactive attitude
- Strong customer focus
- Flexible and adaptable
- Committed to continuous learning and delivering high standards
Timeline
Private Chauffeur Driver
Uber
2025.05 - 2026.07
Administrator
B Cargo
2023.05 - 2025.05
Roving Supervisor
Thrifty Car & Van Rental
2022.10 - 2023.05
Assistant Branch Manager
Thrifty Car & Van Rental
2021.01 - 2022.10
Customer Service Representative
Thrifty Car & Van Rental
2019.03 - 2021.01
Motor Vehicle Valeter
Thrifty Car & Van Rental
2018.10 - 2019.03
Sales Assistant
CEX
2014.09 - 2018.10
GCSEs - 5 A–C including English and Mathematics
Langdon Park Secondary School
Certificate of Higher Education - Motor Mechanics
Tower Hamlets College