Imran Siddique
Birmingham,UK
Summary
Dedicated Technical Support Engineer with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
Technical Support Engineer
Zeb Telecoms
, West Midland
2022.09 - Current
- Provide on-site technical support to clients, addressing hardware and software issues promptly and effectively.
- Install, configure, and maintain servers, workstations, and networking equipment for optimal performance.
- Managed the installation, configuration, and maintenance of servers, storage systems, and networking equipment in the data center environment.
- Troubleshoot network connectivity and performance issues, ensuring minimal downtime for clients.
- Collaborate with cross-functional teams to implement IT solutions tailored to client needs.
- Train end-users on new technologies and provide ongoing support for various software applications.
- Develop and maintain documentation for hardware and software configurations, troubleshooting steps, and best practices.
- Responded to and resolved hardware and software issues, minimizing downtime and ensuring uninterrupted operations.
- Assisted in the planning and execution of data center migrations and expansions, ensuring minimal disruption to services.
- Received commendations from clients for outstanding customer service and technical expertise.
Project Coordinator
Mobiserve
Central Punjab, Pakistan
2017.06 - 2022.02
- Lead a team of 20 network engineers in the operation and maintenance of GSM network infrastructure, ensuring optimal performance and reliability.
- Oversee the day-to-day activities of the team, including network monitoring, troubleshooting, and maintenance tasks.
- Coordinate with cross-functional teams to implement network upgrades, expansions, and new technologies.
- Develop and implement network maintenance schedules and procedures to minimize downtime and ensure high network availability.
- Conduct regular performance evaluations and provide mentoring and training to team members to enhance their skills and capabilities.
- Collaborate with vendors and third-party providers for equipment procurement, maintenance contracts, and troubleshooting.
- Successfully managed the implementation of a new GSM network upgrade project, improving network capacity by 25% and reducing dropped call rates by 15%.
- Implemented proactive monitoring tools, resulting in a 20% decrease in network outages.
- Led the team in achieving and maintaining network uptime of 99.9%, exceeding industry standards.
- Received commendations from senior management for leadership, technical expertise, and team performance.
Business Manager
Ideal Traders
Central Punjab, Pakistan
2005.02 - 2020.02
- Established and managed distribution channels for Alltech products within assigned territory, including developing sales strategies and marketing plans.
- Conducted market research to identify potential customers and business opportunities, resulting in a 15% increase in market share within the first year.
- Built and maintained strong relationships with key clients and stakeholders, ensuring customer satisfaction and repeat business.
- Provided product training and technical support to clients, enabling them to effectively use and promote Alltech products.
- Collaborated with the Alltech team to organize promotional events, product launches, and seminars to increase brand awareness and sales.
- Achieved and exceeded sales targets consistently, resulting in recognition as a top-performing distributor in the region.
- Managed inventory levels to ensure product availability and timely delivery to customers.
- Prepared and presented regular reports on sales performance, market trends, and competitor activities to management.
BSS O&M Engineer
Hillcrest Solutions
Central Punjab, Pakistan
2010.06 - 2017.05
- Responsible for the operation and maintenance of Base Station Subsystem (BSS) equipment and systems in accordance with Huawei's standards and procedures.
- Perform regular system health checks, monitor alarms, and troubleshoot issues to ensure network performance and availability.
- Implement software upgrades, patches, and configurations to improve system efficiency and functionality.
- Coordinate with the Network Planning and Optimization team to implement network expansions, upgrades, and new deployments.
- Conduct routine preventive maintenance activities to minimize downtime and ensure optimal system performance.
- Provide technical support and training to junior engineers and technicians on BSS equipment and maintenance procedures.
- Collaborate with cross-functional teams including RAN (Radio Access Network), Core Network, and Transmission to resolve network issues and improve overall network performance.
- Prepare and maintain documentation related to system configurations, maintenance activities, and troubleshooting procedures.
BSS Engineer/Team Lead
Huawei Technologies
Multan, Pakistan
2007.03 - 2009.09
- Led a team of BSS (Base Station Subsystem) engineers in the rollout and deployment of new network projects for clients, ensuring timely and successful implementation.
- Managed end-to-end project execution, including planning, scheduling, resource allocation, and coordination with stakeholders.
- Oversaw site surveys, installation, integration, and commissioning of BSS equipment to meet project requirements and deadlines.
- Conducted regular progress reviews, risk assessments, and mitigation planning to ensure project milestones were achieved.
- Coordinated with cross-functional teams, including RAN (Radio Access Network), Core Network, and Transmission, to ensure seamless integration and functionality of new network elements.
- Provided technical guidance, mentorship, and training to team members to enhance their skills and capabilities in rollout projects.
- Prepared and presented project status reports, progress updates, and lessons learned to senior management and clients.
- Established and maintained relationships with clients and vendors to ensure smooth project delivery and customer satisfaction.
Sales Executive
London Energy
Newcastle upon Tyne
2004.02 - 2005.02
- Managed a portfolio of clients within the energy sector, including businesses and commercial properties, to drive sales of energy solutions.
- Developed and executed strategic sales plans to meet and exceed sales targets, resulting in a 20% increase in revenue within the first year.
- Conducted market research to identify potential clients and business opportunities, leading to the acquisition of key accounts.
- Built and maintained strong relationships with clients, providing personalized energy solutions to meet their needs and objectives.
- Collaborated with internal teams, including marketing and operations, to deliver tailored proposals and quotes to clients.
- Attended industry events and networking opportunities to expand the client base and promote London Energy's services.
- Managed the end-to-end sales process, from initial contact to contract negotiation and closing deals.
- Prepared and presented regular sales reports, forecasts, and updates to senior management.
Education
MSc Management in Project Management - Business
BPP University
London 2022.09 - 2023.09
PGD in Communication and Signal Processing - Electrical Engineering
University of Newcastle upon Tyne
Newcastle upon Tyne 2004.09 - 2005.09
Executive MBA - Business
PIMSAT University
Lahore 2003.01 - 2004.01
Bachelor's in computer science - Computer Science
Hamdard University
Karachi 1999.09 - 2002.09
Skills
- Key Performance Indicator (KPI) management
- Technical Training and Mentorship
- Client support
- Team development strategies
- Concise time management
- Process improvement
- Team supervision
- Leadership and Team Management
- BSS Rollout Project Management
- Hardware troubleshooting
- Communication skills
- Marketing
- Excel proficiency
- Networking: Cisco switches, routers, firewalls
- Operating Systems: Windows Server, Linux
- Fibre optic cable installations
- Problem-solving
- Public relations
- Programme development
- Team building
- Backup tools
- Network Troubleshooting and Analysis
- Security technologies
- Network engineering
- Office 365
- Technical infrastructure migration
- Infrastructure planning and design
- Telecommunications design
- Engineering documentation
- Error handling
- Network security management
- Network fault investigations
- Remote access technology
- Network troubleshooting
- Network configuration
- Customer-focused
- Operational support
- Stakeholder management
- Risk management
Accomplishments
- Achieve 99.9% SLA for telecom/IT system solutions.
- Got BEST EMPLOYEE of the year 2008 in Huawei Pvt. Ltd.
- Leaded a team 20 engineers to complete around 1000 GSM sites roll out projects within a year.
- Lead my team for Installation and on-air 44 GSM sites in 3 Days with subcontractor support.
- Successfully Conducted city level Ericsson equipment swap with Huawei equipment.
- Achieved Best Employee of the year 2020 in Mobiserve Pakistan Pvt. Ltd.
- Achieved country wide first position in subcontractors ranking for Zong network.
- Made sure all safety roules, guidelines and standards for all projects were followed.
- Participated in task planning, reported any safety issues of concerns to management.
- Assisted in data collection, observation, inspection, and field/laboratory testing.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
MSc Management in Project Management - Business
BPP University
2022.09 - 2023.09
Technical Support Engineer
Zeb Telecoms
2022.09 - Current
Project Coordinator
Mobiserve
2017.06 - 2022.02
BSS O&M Engineer
Hillcrest Solutions
2010.06 - 2017.05
BSS Engineer/Team Lead
Huawei Technologies
2007.03 - 2009.09
Business Manager
Ideal Traders
2005.02 - 2020.02
PGD in Communication and Signal Processing - Electrical Engineering
University of Newcastle upon Tyne
2004.09 - 2005.09
Sales Executive
London Energy
2004.02 - 2005.02
Executive MBA - Business
PIMSAT University
2003.01 - 2004.01
Bachelor's in computer science - Computer Science
Hamdard University
1999.09 - 2002.09