Imran Patel
Preston,Lancashire
Summary
Accomplished professional, with a knack for organisation and problem-solving, ready to excel as Project Manager. Demonstrates strong communication and time management skills, ensuring smooth project execution and stakeholder satisfaction. Poised to deliver impactful results through efficient project coordination and strategic planning.
With expertise in leadership and cross-functional team coordination, adept at meeting facilitation and process mapping. Proficient in Microsoft Office, including Word, Excel, Access, and PowerPoint, Demonstrates confidence in customer/vendor relationship management and risk mitigation, with a solid understanding of the waterfall and Agile model and scope definition. Familiarity with Jira software enhances task prioritisation skills.
Overview
23
23
years of professional experience
2014
2014
years of post-secondary education
Work history
Customer project manager
Vaioni Group
Manchester
03.2020 - 07.2025
- Successfully delivered small to high-value projects, ensuring adherence to timelines and budgets.
- Managed project resources by creating and issuing plans, trackers, and RAID logs. ensuring resources are utilized efficiently and potential problems are addressed proactively
- Reported on project delivery during stakeholder meetings, both internal and external.
- Oversaw order delivery of connectivity products including SoGea, FTTP, high Speed Ethernet leased lines and Dark Fibre solutions
- Delivered solutions for 8x8 & Gamma Horizon Hosted Telephony systems with organization call flow chart setup. Gamma enhanced SIP, and mobile broadband.
- Implemented SD-WAN, MPLS, Fortinet, and Managed Vanguard Firewall solutions.
- Facilitated cloud services deployment on Microsoft Azure while liaising with NOC & suppliers to resolve delays.
- Cultivated relationships with customers to maintain service quality and manage in-life service changes.
Senior Provisioning/Project Coordinator
Elite Group
Chorley, Lancashire
11.2015 - 03.2020
- Coordinated provisioning of WLR, analogue lines, ISDN2, and ISDN30, including amendments for in-life changes.
- Managed provisioning of Off Net and On-Net connectivity, focusing on core network for voice and data.
- Oversaw Ethernet, EFM, P2P, FTTP, EoFTTC, and GEA provisioning from acknowledgment to fulfilment.
- Upgraded existing Ethernet and EFM circuits from 10MB to 10GB while minimising downtime.
- Maintained up-to-date knowledge of all supplier portals and products.
- Facilitated effective communication with customers, suppliers, and partners to ensure satisfaction.
- Collaborated with Project managers and Engineering teams to support Sales with quotations and product advice.
- Provisioned inbound services by allocating geographic and non-geographic numbers and configuring IVR accounts.
Customer success manager
British Telecommunication (BT Residential)
Accrington, Lancashire
05.2015 - 10.2015
- Optimised usage of resources by implementing effective time management techniques.
- Devised strategies to reduce churn rates amongst customers.
- Resolved escalated issues with detailed problem-solving skills.
- Utilised CRM systems to streamline customer management processes.
- Cultivated lasting client relationships through personalised service approach.
- Collaborated cross-functionally for cohesive decision-making process on client matters.
Sales / Account management
Terabytes UK Ltd
London
07.2012 - 05.2015
Sales & Account Management
Buy N Let Real Estate
Dubai
01.2007 - 01.2012
Founder
Bluebell Prestige Car & Van Rental
Preston, Lancashire
01.2003 - 01.2007
Education
Prince2 Foundation & Practitioner -
The knowledge academy
07.2025 -
Diploma of Higher Education - Microsoft Azure AI engineering
Robust IT
Harlow, EssexFortinet NSE 1 - Information Security Awareness
Fortinet NSE 2 - The Evolution of Cybersecurity
Fortinet NSE 3 - Fortinet Product Awareness
Foundation in Telecoms - Telecoms industry and business environment, Telecoms Technologies, Telecoms Customer Proposition (Services, Marketing and Branching), Pace course, Introduction to modern telecoms
GNVQ Intermediate business studies - Modules Covered Unit 1 – How business industry work, Unit 2 – Investigating business, Unit 3 – Finance in business, Unit 4 (optional) – looking after customers
Preston College
Preston, UK 01.2000 - 01.2002
Skills
- Cross-functional team coordination
- Microsoft PowerPoint
- Customer relationship
- Knowledge of waterfall & Agile methodology
- Jira software familiarity
- Scope defining
- Risk mitigation
- Task prioritisation
Personal Information
Date of birth: 09/22/83
Affiliations
- keen on all sports
- Health & fitness
- Worldly affairs & economy
- Keeping updated on latest technologies
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Gujarati
Proficient (C2)
References
References available upon request.
Timeline
Prince2 Foundation & Practitioner -
The knowledge academy
07.2025 -
Customer project manager
Vaioni Group
03.2020 - 07.2025
Senior Provisioning/Project Coordinator
Elite Group
11.2015 - 03.2020
Customer success manager
British Telecommunication (BT Residential)
05.2015 - 10.2015
Sales / Account management
Terabytes UK Ltd
07.2012 - 05.2015
Sales & Account Management
Buy N Let Real Estate
01.2007 - 01.2012
Founder
Bluebell Prestige Car & Van Rental
01.2003 - 01.2007
GNVQ Intermediate business studies - Modules Covered Unit 1 – How business industry work, Unit 2 – Investigating business, Unit 3 – Finance in business, Unit 4 (optional) – looking after customers
Preston College
01.2000 - 01.2002
Fortinet NSE 2 - The Evolution of Cybersecurity
Fortinet NSE 3 - Fortinet Product Awareness
Diploma of Higher Education - Microsoft Azure AI engineering
Robust IT
Fortinet NSE 1 - Information Security Awareness
Foundation in Telecoms - Telecoms industry and business environment, Telecoms Technologies, Telecoms Customer Proposition (Services, Marketing and Branching), Pace course, Introduction to modern telecoms
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