Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Certification
Accomplishments
Timeline
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Imran Khan

Ashford,Middlesex

Summary

Resourceful Operations Manager offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management.

Overview

25
25
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work History

OPERATIONS MANAGER

Jungle V.I.P Ltd
Hounslow
03.2014 - 12.2024
  • Management & daily running of established Children’s indoor soft play area from March 2014, working alongside business owner
  • Business has successfully seen sales growth with the high deliverance of Customer service with 4.3/5-star rating on Google; party hosting & event management
  • Managing staff of 12-15 people – promoting team ethics; maintaining the overall centre to high clean & safety standards
  • Manage customer complaints effectively & efficiently, with minimal disruption to the reputation of the company
  • Managing all aspects of ensuring the centre meets all Health & Safety checks including: ROSPA – play frame safety check; fire safety – emergency lighting & exits; fire extinguishers; PAT testing; LOLA – lift inspections; monthly lift maintenance; food hygiene
  • Ensuring all checks are up to date, liaising with various contractors & service providers
  • Delivering &/or arranging routine staff training within all operations – Barista training; COSHH training on cleaning products; fire safety & evacuation procedure training; first aid training; Sales EPOS training; and Customer service
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Designed and implemented training to further develop staff based on business goals.
  • Created a collaborative work environment for positive team dynamics.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Managed inventory efficiently to minimise stockouts and overstock situations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Monitored health and safety measures for guaranteed compliance.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Created and maintained displays and signs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served customers to drive sales and deliver top-quality experiences.
  • Used Microsoft Word and other software tools to create documents and clear communications.

FACE FIT TESTER (Temporary Contract)

Ashfield Healthcare
01.2021 - 01.2023
  • As part of the NHS - Department of Health Covid project, delivering face fit testing for all hospital staff for FFP3 masks
  • Working across both Primary and Secondary NHS Trusts
  • Delivering, organising, and managing fit-testing appointments and responding to enquiries & working alongside the Infection Control Team
  • Having extensive knowledge on all FFP3 masks with thorough understanding on all testing equipment and the deliverance of Quantitative and Qualitative methods
  • Enforced best practices within the team enhancing overall productivity.

OPERATIONS MANAGER

My Ultra Baby Ltd
09.2011 - 01.2013
  • Established as a new business in September 2011
  • Was actively involved in the setup & running of Pregnancy Ultrasound business, with clinics located across 6 sites, including: Watford, Docklands, Kingston, Highgate, Aylesbury, and Canterbury
  • Specialising in all types of Gynae & Obstetric scans
  • Obtained a basic understanding on use and function the GE Voluson 730, GE Voluson-i and GE Expert ultrasound scanning machines
  • Management of 20 locum sonographers and front-of-house staff
  • Implementing all policies & procedures, to meet regulatory body Care Quality Commission for all clinic locations

DEPUTY OPERATIONS MANAGER

McLellan
Heathrow, London
01.2004 - 01.2012
  • Overseeing the management of 3 shift teams over a working calendar year
  • Main duties include providing service to passengers with reduced mobilities (PRM) of leading airlines, management & daily run of skycaps, the management and maintenance of the company’s budget, co-ordinate hours of staff and teams, signing off wages and hours worked, maintain KPIs & SLAs and liaising regularly with airline managers to improve the passenger service provided within Heathrow

SHIFT CO-ORDINATOR

McLellan
Heathrow, London
01.2000 - 01.2004
  • Team leadership skills and teamwork attributes
  • My role entailed regular communications and dealings with people from various airlines and passengers, dealing with flights and management of regular administrative work

Education

BSc (Hons) - Biomedical Science

University of Westminster
09.1997 - 07.2000

Foundation Course - Biomedical Science & Business

DE Montfort University
09.1996 - 07.1997

GCE A Level - Sociology, Biology, Chemistry

Matthew Bolton College
09.1995 - 07.1996

GCE A Levels - Biology, Chemistry, Sociology

Josiah Mason College
09.1994 - 07.1995

GCSEs - General Studies

Broadway School and Sixth Form
09.1987 - 07.1994

Skills

  • Technical troubleshooting
  • General office administration
  • Operational support
  • Microsoft Office Suite
  • Profit and loss understanding
  • Training and Development
  • Conflict Resolution
  • Supply chain management
  • Leadership development
  • Interpersonal communication
  • Safety consciousness
  • Process optimisation
  • Negotiation expertise
  • Vendor relationships management
  • Customer relationship management
  • Crisis handling
  • Stress management
  • Quality Assurance
  • Policy development
  • Product knowledge
  • Creative thinking
  • Active listening
  • Time-management
  • First Aid certification
  • Facility management
  • Leadership skills
  • Health and Safety regulations
  • Positive attitude
  • Contract negotiation
  • Marketing strategies knowledge

Personal Information

  • Date of birth: 06/11/76
  • Nationality: British

Custom

BSc (Hons)

Certification

First Aid Certification

Food Hygiene Level 2

Fire Warden & Awareness

COSHH, H&S at Work & Manual Handling

GDPR Awareness

Equality & Diversity Awareness

Safeguarding & Prevention

Accomplishments

Highly Commended for Best Small Business 2024

Husband & Wife Business Partnership 2024

Accolade of Achievement 2023

Business Persons of the Year 2023

Winner of Award of Excellence for Finest Indoor Play Centre, London 2023

Winner of BEST PLAY CENTRE IN HOUNSLOW - SME BUSINESS AWARDS 2018

Winner of EMPLOYER OF THE YEAR! - HOUNSLOW BUSINESS AWARDS 2017

Commended for BEST CUSTOMER SERVICE - HOUNSLOW BUSINESS AWARDS 2017

Timeline

FACE FIT TESTER (Temporary Contract)

Ashfield Healthcare
01.2021 - 01.2023

OPERATIONS MANAGER

Jungle V.I.P Ltd
03.2014 - 12.2024

OPERATIONS MANAGER

My Ultra Baby Ltd
09.2011 - 01.2013

DEPUTY OPERATIONS MANAGER

McLellan
01.2004 - 01.2012

SHIFT CO-ORDINATOR

McLellan
01.2000 - 01.2004

BSc (Hons) - Biomedical Science

University of Westminster
09.1997 - 07.2000

Foundation Course - Biomedical Science & Business

DE Montfort University
09.1996 - 07.1997

GCE A Level - Sociology, Biology, Chemistry

Matthew Bolton College
09.1995 - 07.1996

GCE A Levels - Biology, Chemistry, Sociology

Josiah Mason College
09.1994 - 07.1995

GCSEs - General Studies

Broadway School and Sixth Form
09.1987 - 07.1994

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Imran Khan