Imran Hussain

• Responsible for enabling and enhancing team knowledge and selling skills in a number of products within the Consumer Technology department to support the delivery of an excellent customer experience and the achievement of sales targets.
• Enhanced team performance with the development of tailored training initiatives.
• Utilised digital learning platforms, increasing accessibility and flexibility for staff members undergoing trainings.
• Delivered effective training sessions to improve overall operational efficiency.
• Introduced new learning technologies to make training delivery more efficient.
• Improved product knowledge, arranging and conducting live product training sessions both online and in person.

• New business development and account management role providing advice on 120 training courses over 13 key subject areas and qualifications to sales and marketing professionals
• Selling to Learning & Development, HR, Marketing Managers and Managing Directors across all business sectors and growing new business across organisations in the UK and worldwide.
• Regularly hitting and exceeding individual and team targets for open training and qualifications – regularly delivering monthly revenue between £60k - £70k.
• Attending Marketing events to advise attendees on the benefits of studying with the CIM academy and the best study option and level for them to develop their skills and knowledge.
• Provide strong relationships with clients and full life-cycle support and customer service.
• Managing training projects, co-ordinating the service and delivery between Course Directors, Education, Learning and Delivery support teams and Finance.
• Designed and implemented a new customer loyalty program
• Coaching and mentoring new recruits

• Developed customised proposals for clients, resulting in increased conversion rates.
• Boosted brand recognition by planning and executing creative promotional activities.
• Managed business relationships to ensure loyalty and long-term commitment.
• Represented the company at industry events, promoting product portfolio.
• Customised account management approaches uniquely tailored to each client's needs for improved satisfaction scores.
• Nurtured key accounts, fostering long-term partnerships.
• Negotiated contracts to secure profitable deals.
• Devised marketing plans, resulting in increased brand awareness.
• Strengthened customer retention by providing exceptional after-sales service.
• Collaborated with sales team for achieving shared objectives.
• Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
• Trained and mentored new account representatives to deliver outstanding service.

Winner of Honour’s Club (sales league) in 2003, 2004 and 2005.