Imran Hamla

Assisted in daily store operations to ensure smooth running across shifts.

• Supported team members through training and supervision, fostering growth and development.
• Helped manage stock and inventory, handling deliveries and stock takes efficiently.
• Facilitated quick resolutions to issues as they arose, maintaining customer satisfaction.
• Monitored sales performance and adjusted strategies to meet operational needs.
• Coordinated with management on operational matters, providing supportive solutions.
• Minimised inventory loss through effective management practices.
• Increased staff productivity by implementing training programmes.
• Promoted a positive work environment through team-building activities.
• Delegated tasks to team members, improving overall efficiency.
• Ensured compliance with health and safety regulations for a safe workplace.

Assisted in cross-training across all store areas to support operational functions.

• Facilitated training sessions for new staff on store procedures, menu updates, allergy awareness, uniform standards, and customer service.
• Ensured consistent exceptional customer service to meet company standards.
• Reviewed customer preferences and sales data to suggest menu modifications and promotional strategies.
• Guided new grillers in best practices and safety procedures during training sessions.
• Implemented a system for managing cooking times efficiently during peak hours to reduce customer wait times.
• Performed quality control checks on grilled items to maintain consistency in taste and presentation.
• Conducted food safety training sessions to reinforce best practices for handling and preparing grill ingredients.

Assisted in daily operations at Nandos by supervising team activities.

• Supported staff scheduling and training processes to enhance performance.
• Aided in maintaining customer service and product quality standards.
• Facilitated inventory management by ordering stock to avoid shortages.
• Resolved customer issues promptly to ensure satisfaction.
• Helped implement health and safety protocols in the workplace.
• Maintained cleanliness and organisation in operational areas.

Assisted customers with product selection and guided them through sales process.

• Managed transactions and supported inventory management.
• Ensured showroom was well-maintained and organised for optimal product visibility.
• Coordinated deliveries to ensure timely arrival of goods.
• Promoted seasonal sales to increase revenue.
• Delivered superb customer service to enhance brand reputation.
• Managed inventory control with meticulous attention to detail.
• Handled cash transactions efficiently for smooth business operations.

Assisted in daily store operations by supporting staff and customer service initiatives.

• Managed inventory levels to ensure product availability and quality standards.
• Trained team members to enhance performance and customer engagement.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Minimised inventory loss for improved profit margins.
• Created a positive work environment, resulting in higher employee morale.
• Handled customer complaints effectively, restoring trust in our brand.
• Developed strong relationships with suppliers, ensuring timely delivery of products.