Travel
Imran Aleem
Redhill
Summary
A Creative, imaginative and analytical HR Professional that is hard working and someone that always wants to better himself. A good team player with excellent negotiating and communication skills to ensure that all deadlines are met. Always look at each problem on its own individual merits to ensure a satisfactory conclusion. Extremely versatile and pick up new skills with relative ease. An ongoing passion to learn and succeed. Motivated Trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of Healthcare practices. Teachable and ready to learn from experienced professionals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at applying electronics, electrical circuitry expertise to different practical issues. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and devises forward-thinking effective solutions that help customers achieve operational and safety targets.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Renal Technologist
King's Facilities Management
2022.04 - Current
- To carry out service, maintenance, repair and installation of all equipment operated by department
- To be on call with a back up senior technician as per work rota and to give support to all users (in hospital and home patients) out of normal working hours and if needed attend for machine repairs
- To maintain accurate operational records of all work undertaken using trusts database
- Ensure safe operation of all motor vehicles used within the Technical Department
- Help train junior staff within department as instructed by managers
- To acceptance test new equipment
- To help install new home patient dialysis set ups
- To report back work done and any relevant information to line manager daily and to the team on a weekly basis
- To work effectively within trusts policies and operating procedures.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Enhanced system performance by implementing innovative technologies and optimizing existing processes.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention
Trainee Renal Technologist
King's Facilities Management
2019.08 - 2022.03
- The job entails providing technical support for all departments operated by the Renal Services, both in the hospital and home environment, under the directions of the Principal Renal Technologist
- Because of the multi-site nature of the department, technologist will be required to work from any of the dialysis units operated by King's College Hospital.
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Handled day-to-day customer or client questions via telephone or email.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
Home Dialysis Administrator
King's College Hospital NHS Foundation Trust
2018.05 - 2019.08
- To provide high quality clerical support to the home haemodialysis nursing team; key responsibilities for this post include entering patient's treatment data onto the Renalware system, answering patient phone and email queries, and assisting the nurses with general administrative and clerical duties, such as filing
- The role requires the confidential management of patient information; ensuring up to date records are kept on all systems and working as part of a team
- The role may involve cross cover of the dialysis unit reception, ensuring all patients and visitors are greeted appropriately and given accurate information, ensuring patient's change of details are accurately entered; and assisting the nurses with issues such as delayed deliveries, transport or bloods couriers
- Liaise with consultant regarding clinic dates
- To book patients and inform them of their appointments.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Healthcare Assistant
King's College Hospital NHS Foundation Trust
2016.10 - 2018.05
- To assist under supervision in the delivery of nursing care in liaison with the multidisciplinary team
- To assist with admin and clerical/other clinical duties to ensure the effective running of the ward/department
- To monitor and record patient's clinical observations, as requested by a Registered Nurse
- To assist in setting up and preparing patient areas appropriately to the clinical area
- To assist ward staff with general collection/delivery of items necessary to ensure effective operational management of ward/department
- To setup machines for HDF and OHDF treatment.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Shift Manager
McDonald's
2011.08 - 2016.10
- Bringing business plan to life
- Managing shop floor of a busy store during peak hour of trade
- Making sure that availability is at its most
- Leaving no grey areas
- Trade area is kept clean and tidy
- Stock take to be done on regular basis, availability checks and store efficiency walks to be carried out
- Customer queue time is kept to minimum as priority with help of all available cashiers
- Ensuring deliveries and monitored on regular basis
- Making certain that colleagues are working as a team not individually
- Cashing up tills (floats) at end of trade, tracking down any discrepancies
- Making sure that all the money has been banked and change has been issued
- Sealed before closing.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Supervised ongoing daily production phases.
Human Resources Assistant
Sainsbury's Supermarket
2008.07 - 2011.08
- To Liaise with payroll (accuracy of information and on-time payments)
- To manage all HR administrative information on oracle e.g
- Contracts, letters, personnel files
- Keeping track of their absence history & store labour budget
- Updating and printing schedules for the whole store
- Correspondence (emails)
- Managing and administration of all disciplinary and grievance issues across the store involving any of the 260 plus employees - permanent or part-time
- Point of contact for team member issues, advising the HR Manager as appropriate
- Updating & checking right to work information on oracle
- Interviewing new starters and maintaining their information on the system
- Sending references and keeping track of them
- Keeping up to date with employment law, HR policies and training requirements
- Opening, sorting and distributing post to appropriate departments and personals
- Maintaining holiday list and sickness records.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Area Trainer (Area 63)
Sainsbury Supermarket Plc
2005.09 - 2008.07
- To administer weekly Training for the 16 stores in the region
- To support with the planning, co-ordination and delivery store training events
- Support line managers with one to one coaching activities for colleagues to develop capability and improve performance
- Carry out individual & departmental training needs analysis to identify opportunities to improve colleague and business performance
- Support the line manager in the development of department & store training plans in line with IIP requirements/standards
- Utilize and understand the Know Your Stuff Framework and supporting training materials or products to address the training needs of colleagues
- Maintained up-to-date knowledge of industry best practices and integrated them into training programs for optimal results.
- Develop all colleagues to be able to coach and support (buddy) new starters in developing core skills
- Conduct pre training briefings to ensure effective nominations & the investment in training is maximize
- Conduct post training debriefings & evaluations to ensure continuous improvements are made to the training process, individual performance improvements are monitored and the return on investment for the business is measured.
- Partnered with HR to ensure training initiatives aligned with overall organizational goals and strategies.
- Developed customized training materials tailored to specific job roles, resulting in improved employee performance.
Customer Trading Support (Supervisor-Balham Store)
Sainsbury Supermarket Plc
2004.03 - 2005.08
- Managing shop floor of a busy store during peak hours of trade
- Ensuring that availability is at its most leaving no grey areas
- To control stock & forecast on regular basis, availability checks and store efficiency walks
- To deal with customer queries & complaints ensuring companies standard service is provided at all times.
- Streamlined support processes for increased efficiency and improved response times.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Making sure that all the money has been banked and
change has been issued. Replenishing stock, unloading
deliveries, baking key bakery items, maintain price
control, updating promotions & bringing business plan to
life.
Shift Manager
McDonald's
2001.09 - 2004.03
- Bringing business plan to life
- Managing shop floor of a busy store during peak hour of trade
- Making sure that availability is at its most
- Leaving no grey areas
- Trade area is kept clean and tidy
- Stock take to be done on regular basis, availability checks and store efficiency walks to be carried out
- Customer queue time is kept to minimum as priority with help of all available cashiers
- Ensuring deliveries and monitored on regular basis
- Making certain that colleagues are working as a team not individually
- Cashing up tills (floats) at end of trade, tracking down any discrepancies
- Making sure that all the money has been banked and change has been issued
- Sealed before closing.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
MBA - Employees Resistance Toward Organizational Change
University Of Wales
2008.05 - 2010.05
BSc. (Hons) - Computing
London College of Science And Technology
2005.03 - 2006.05
Skills
Project Support
Team Collaboration
Report Preparation
Equipment set up
Equipment Maintenance
Patient Instruction
Attention to Detail
Problem-solving abilities
Adaptability and Flexibility
Teamwork and Collaboration
Self Motivation
Preventive Maintenance
Accomplishments
To administer weekly Training for the 16 retail stores in the London region for Sainsbury's. To support with the planning, co-ordination and delivery store training events and sole responsible for all that training and maintained green audit all time.
Softwarepackages
- MS-Office applications (Word, Excel, PowerPoint, Access, Outlook, Project, Visio and Microsoft FrontPage)
- Oracle
Personal Information
Date of Birth: 04/14/78
References
Available on request
Certification
Area of Servicing Physiological Monitoring and Infusion Equipment Training
Interests
History
Sports
Timeline
Area of Servicing Physiological Monitoring and Infusion Equipment Training
2022-08
Level 3 Award in Equipment Electrical Safety course
2022-05
Renal Technologist
King's Facilities Management
2022.04 - Current
Trainee Renal Technologist
King's Facilities Management
2019.08 - 2022.03
Home Dialysis Administrator
King's College Hospital NHS Foundation Trust
2018.05 - 2019.08
Healthcare Assistant
King's College Hospital NHS Foundation Trust
2016.10 - 2018.05
Shift Manager
McDonald's
2011.08 - 2016.10
Human Resources Assistant
Sainsbury's Supermarket
2008.07 - 2011.08
MBA - Employees Resistance Toward Organizational Change
University Of Wales
2008.05 - 2010.05
Area Trainer (Area 63)
Sainsbury Supermarket Plc
2005.09 - 2008.07
BSc. (Hons) - Computing
London College of Science And Technology
2005.03 - 2006.05
Customer Trading Support (Supervisor-Balham Store)
Sainsbury Supermarket Plc
2004.03 - 2005.08
Shift Manager
McDonald's
2001.09 - 2004.03
Similar Profiles
Steven EdwardSteven Edward
General Laborer at University of King's College, Facilities MaintenanceGeneral Laborer at University of King's College, Facilities Maintenance
THANVIR NISHATTHANVIR NISHAT
Front Desk Executive at Tafawuq Facilities Management L.L.C, Eltizam Asset Management GroupFront Desk Executive at Tafawuq Facilities Management L.L.C, Eltizam Asset Management Group
Lalanie LeeLalanie Lee
Custodial Supervisor at HES Facilities ManagementCustodial Supervisor at HES Facilities Management