Imogen Williams
London
Summary
Proven to excel in high-volume dining environments, I leveraged strong multitasking and customer service skills at Levee Food Co to enhance guest experiences. Collaborating effectively with teams, I ensured operational efficiency and customer satisfaction, demonstrating hospitality expertise and a knack for maintaining composure under pressure. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
7
7
years of professional experience
Work History
Waitress
Levee Food Co
09.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Opened restaurant by myself, requiring multitasking to balance making coffees, answering phone calls and attending to customers
- Prepared drinks at bar for customers, including following responsible service of alcohol procedures
Barista
Banjos Bakery Cafe
09.2020 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Independently opened the café daily at early hours, ensuring readiness for customers.
- Managed multiple responsibilities simultaneously, including preparing coffee and food items, handling cash transactions, and maintaining cleanliness.
- Provided exceptional customer service while balancing tasks such as inventory management, order taking, and restocking supplies.
- Demonstrated strong time management and organizational skills to ensure smooth operations during solo morning shifts.
Sales Assistant
Delle Valle Gelato
01.2018 - 11.2020
- Delivered excellent customer service by engaging with customers, taking orders, and providing recommendations on flavors and products.
- Handled cash transactions accurately and maintained a balanced cash register.
- Ensured the cleanliness and hygiene of the van, adhering to food safety and sanitation standards.
- Worked at several local food festivals with rushes lasting up to a couple of hours at a time requiring efficiency and teamwork
Education
High School Diploma -
St Patrick's College
Launceston, Australia11.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- High-volume dining
Timeline
Waitress
Levee Food Co
09.2021 - Current
Barista
Banjos Bakery Cafe
09.2020 - Current
Sales Assistant
Delle Valle Gelato
01.2018 - 11.2020
High School Diploma -
St Patrick's College
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