Imogen Wightman
London,ENG
Summary
Talented Credit Controller successful at establishing and directing effective credit policies to reduce debt and increase compliance. Prepared to leverage 5 years' experience in dynamic position with room for growth and advancement. Pragmatic and objective team player.
Overview
9
9
years of professional experience
Work History
Credit Controller
AGM
Potters Bar, United Kingdom
01.2019 - 11.2023
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Performed checks of customer creditworthiness and current situations.
- Trained and mentored new department employees to maximize performance.
- Obtained payments and entered details into system.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Checked appraisals, title information and insurance documents for each property.
- Adhered to banking standards and government lending guidelines for loan services.
Accounts Assistant
SRL
Radlett, United Kingdom
02.2017 - 12.2018
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Prepared and filed tax forms to meet needs of customers.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Handled day-to-day accounting processes to drive financial accuracy.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
Hotel Duty Manger
Cormorant Hotel
Fowey, United Kingdom
02.2015 - 01.2017
- Increased customer service ratings through personable service.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 17 front desk agents and helped to resolve issues arising during shifts.
- Developed and implemented marketing strategies to promote hotel services.
- Prepared monthly resort audits for review.
Education
Bachelor of Accountancy - Accounting And Business Management
Hertfordshire UNI
Hatfield, United Kingdom07.2019
A- Levels - Maths, Further Maths,
Cornwall College
St Austell, United Kingdom01.2015
Skills
- Active Listening
- Software’s/apps
- Moveware
- SAP
- Quickbooks
- Excel
- Xero
- Creditscore
- Ankorstore
- Sagepay
- Microsoft
- Oracal
- Netsuite
- KashFlow
- Natwest/HSBC banking
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Transferable Skills
Personal Qualifications
- BA (Hons) Business Management (Accounting & Finance)
- Diploma in Credit & Collections (Level 2)
- A Levels – Math, Further Math & Psychology
Personal Information
Title: Accounting Manager / Customer Service Specialist
Timeline
Credit Controller
AGM
01.2019 - 11.2023
Accounts Assistant
SRL
02.2017 - 12.2018
Hotel Duty Manger
Cormorant Hotel
02.2015 - 01.2017
Bachelor of Accountancy - Accounting And Business Management
Hertfordshire UNI
A- Levels - Maths, Further Maths,
Cornwall College