Imogen Robets
Account Manager
Broadway
Summary
Results-focused Account Manager with a strong track record of consistently exceeding targets and fostering client loyalty. Specialise in strategic account planning, identifying upsell opportunities, and building lasting relationships. I’m passionate about providing exceptional customer service and driving growth that delivers real and measurable results.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Account Manager
Unibuddy
London
09.2024 - Current
- Currently manage 112 accounts split across Nordic and Asian regions.
- Achieved 88% account retention in Q1, above retention targets.
- Secured 47% of multi-year deals out of renewed accounts, ensuring long-term client commitment.
- Delivered an average 9% ACV increase across accounts, driving revenue growth.
- Enhanced client satisfaction through the implementation of strategic account plans, fostering sustainable growth and stronger client relationships.
Account Manager
UCAS
Cheltenham
08.2022 - 09.2024
- Managed relationships with 25 clients, the majority being Law firms in London to promote Early Career opportunities to their target audience.
- Met and exceeded established quotas for client satisfaction and account growth.
- Conducted market research to stay in line with industry trends.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
Estate Agent - Sales and Lettings Negotiator
Andrews Property Group
Tewkesbury
01.2021 - 06.2022
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
Estate Agent - Lettings Negotiator
R.A.Bennett&Partners
Evesham
11.2018 - 11.2020
- Marketed properties effectively for increased interest from potential tenants.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
Education
Prince Henry's High School
A* - English, B - Psychology, B - Health&SocialSkills
Client Relationship Management
undefinedTimeline
Account Manager
Unibuddy
09.2024 - Current
Account Manager
UCAS
08.2022 - 09.2024
Estate Agent - Sales and Lettings Negotiator
Andrews Property Group
01.2021 - 06.2022
Estate Agent - Lettings Negotiator
R.A.Bennett&Partners
11.2018 - 11.2020
Prince Henry's High School
Similar Profiles
Aswini JayaramanAswini Jayaraman
Software Engineer II at UnibuddySoftware Engineer II at Unibuddy
Stephanie ReedStephanie Reed
Assistant Principal at Lee County SchoolsAssistant Principal at Lee County Schools
Cristian Lomeli CornejoCristian Lomeli Cornejo
Warehouse Forklift Operator at Coty (Kelly Services)Warehouse Forklift Operator at Coty (Kelly Services)