Imogen Povey
Bexleyheath,Kent
Summary
Experienced hospitality professional with a strong background in customer engagement, conflict resolution, and food safety awareness. Proficient in POS system operation, allergen advice, and dietary requirements understanding, ensuring exceptional guest experiences. Skilled in espresso machine operation, suggestive selling, and efficient under pressure to drive customer satisfaction and operational success. Adept at stock rotation practices, table setting, and maintaining health and safety standards while fostering positive guest rapport. Committed to delivering high-quality service with a focus on efficiency and attention to detail.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Waitress
Afrikana
Greenwich, Kent
10.2024 - Current
- Greeted and escorted guests to tables.
- Attended to customer's needs proactively for first-class waiting service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed kitchen staff regarding special order requirements.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Polished glasses and cutlery to pristine standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Prepared tables for guests and reset tables between customers.
Play Worker
Alpha Childcare
Eltham, Kent
07.2024 - Current
- Read stories and lead activities to help children build foundational learning skills.
- Encouraged physical activity through sports-based games, reinforcing importance of fitness from a young age.
- Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
- Organised daily activities schedule to provide structured routine for children.
- Maintained records of children's daily activities, meals and medications administered.
- Dealt with injuries and emergencies promptly and efficiently.
- Engaged children in stimulating learning-based activities and games.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Developed positive relationships with young people, parents and professionals.
- Kept confidential all matters related to children, staff members and management or operational issues.
- Looked after upset or unwell children, providing emotional support.
- Developed positive, trusting relationships with groups of young children.
Volunteering
Treetops Forest School
01.2022 - 01.2025
- Helping to set up the Forest School environment and organising activities for the children
- Assisting in outdoor education-based activities
- Ensuring the safety of the children participating
- Helping to clear up after the end of the Forest School session
Admin Assistant
Kirk Watts
01.2021 - 01.2024
- Creation and sending of invoices
Waitress
Bella Venezia
09.2023 - 11.2023
- Greeted customers, presented menus and shared information about available special items.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Stayed up to date on menu changes to accurately answer customer queries.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Enhanced guest satisfaction through attentive and prompt service.
- Increased order value by upselling sides, drinks and desserts.
- Prepared tables for guests and reset tables between customers.
Labourer
Lawnscape Services
01.2021 - 01.2022
- Working with my step-father during the summer holidays including painting, sanding and sweeping
Education
Haberdasher Askes' Crayford Academy - Grades obtained at GCSE Level
Haberdasher Askes' Crayford Academy
Crayford, Bexley 09.2018 - 06.2023
Skills
- POS system operation
- Bar cleaning and maintenance
- Allergen advice
- Guest rapport
- Customer engagement
- Table setting
- Bill calculation efficiency
- Stock rotation practices
- Memorising orders
- Computer literacy
- Food safety awareness
- Health and safety awareness
- Dietary requirements understanding
- Interpersonal communication
- Table check-ins
Personal Information
Hobbies: Writing poetry and music, Socialising with my friends, Camping and woodland walks, Keeping fit and healthy by attending the gym
Affiliations
- Live music
- Socialising with friends and colleagues
- Photography
Accomplishments
Jack Petchey Foundation Award for Music Performance
Languages
French
Beginner
References
References available upon request.
Timeline
Waitress
Afrikana
10.2024 - Current
Play Worker
Alpha Childcare
07.2024 - Current
Waitress
Bella Venezia
09.2023 - 11.2023
Volunteering
Treetops Forest School
01.2022 - 01.2025
Admin Assistant
Kirk Watts
01.2021 - 01.2024
Labourer
Lawnscape Services
01.2021 - 01.2022
Haberdasher Askes' Crayford Academy - Grades obtained at GCSE Level
Haberdasher Askes' Crayford Academy
09.2018 - 06.2023
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