Imogen Mansell
Sutton Coldfield,West Midlands
Summary
Motivated and reliable individual with proven experience in a fast-paced dessert shop. Demonstrates strong communication skills and meticulous attention to detail, ensuring exceptional customer service. Committed to continuous professional development and contributing to team success.
Overview
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work history
Dessert Maker/Server
Treatz
Sutton Coldfield
2024.07 - 2026.07
- Prepare and assemble high volume of premium desserts including waffles, crepes and sundaes with artistic precision to meet brand presentation standards.
- Collaborate with team to deliver exceptional customer service, creating welcoming environment for all guests.
- Gained in-depth knowledge of menu ingredients to effectively guide customers on allergen and dietary concerns, enhancing their dining experience.
- Manage stock rotation and inventory levels to ensure ingredients freshness.
- Handle cash and card transactions accurately using Point of Sale (POS) systems.
- Take on Shift Team Leader responsibilities to maintain workflow and assist colleagues during sickness and holidays.
Admin Support
Woodstock Trading Company
Hereford
2025.08 - 2025.08
- Entered spreadsheet data and updated databases carefully during school holidays.
- Organised digital and physical documents to maintain accurate records.
- Carried out daily office tasks with precision in busy environment.
Marketing Admin Support
Mereway Bathrooms Ltd
Birmingham
2024.08 - 2024.08
- Labelled new range colour swatches for marketing team during school holidays, ensuring accurate identification of over 10,000 items.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
A levels -
Bishop Walsh Sixth Form
Sutton Coldfield, Birmingham 2024.09 - 2026.07
GCSEs -
Bishop Walsh Catholic Secondary School
Sutton Coldfield, Birmingham 2022.09 - 2024.07
Skills
- Effective communication
- Customer Service
- Leadership
- Team collaboration
- Problem solving
- Time management efficiency
- Point of Sale (POS) systems
- Food safety practices
Certification
Food Allergy and Intolerance Certificate – Awarded in June 2025 by Food Standards Agency
VOLUNTEERING EXPERIENCE
Sporting Elite CLC, Sports Coach, 07/2021 - 02/2025
- Worked with children aged 4 – 12 years during school holidays.
- Organised and led a variety of sports and creative activities.
- Adapted coaching style to meet the needs of varying skill levels ensuring every child felt valued and challenged.
- Resolved minor conflicts between children calmly and fairly, promoting a respectful team culture.
Affiliations
- Avid Aston Villa Season Ticket Holder
Timeline
Admin Support
Woodstock Trading Company
2025.08 - 2025.08
A levels -
Bishop Walsh Sixth Form
2024.09 - 2026.07
Marketing Admin Support
Mereway Bathrooms Ltd
2024.08 - 2024.08
Dessert Maker/Server
Treatz
2024.07 - 2026.07
GCSEs -
Bishop Walsh Catholic Secondary School
2022.09 - 2024.07