Imogen Mackinnon
Edinburgh
Summary
Friendly and reliable retail professional with 4+ years experience at Tesco and current admin experience in a fast-paced environment. Confident in delivering excellent customer service, handling tills and cash and working efficiently as part of a team. Flexible and available for evenings and weekends.
Overview
6
6
years of professional experience
Work history
Administrative Assistant
Four Square Charity
Edinburgh
2024.01 - Current
- Manage customer and donor enquiries via phone, email, and social media
- Organise bookings and schedules to support efficient operations
- Maintain accurate records and handle confidential information
Customer Service Assistant
Tesco
Glasgow
2020.01 - 2024.01
- Delivered excellent customer service in a busy retail environment
- Operated tills and handled cash transactions accurately
- Assisted customers with queries and ensured a positive shopping experience
- Worked as part of a team to maintain store standards and efficiency
Education
BA (Hons) - Criminal Justice (Policing)
University of the West of Scotland
Paisley07.2024
Skills
- Customer service & communication
- Till operation & cash handling
- Teamwork in fast-paced retail environments
- Time management & organisation
- Problem-solving & handling customer queries
- Flexible (evenings & weekends)
Voluntary Experience
- Homeless Project Scotland, Team-based food service, Team-based food service
- Royal Voluntary Service, Supporting elderly individuals, organising activities, Supporting elderly individuals, organising activities
Timeline
Administrative Assistant
Four Square Charity
2024.01 - Current
Customer Service Assistant
Tesco
2020.01 - 2024.01
BA (Hons) - Criminal Justice (Policing)
University of the West of Scotland