Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Imogen Lewis

Summary

Highly motivated recent LLB law graduate with strong academic background and several years of comprehensive customer service experience. Seeking an exciting opportunity to leverage my legal education and utilise my customer service expertise in a dynamic role that offers wide professional growth and development. Motivated to achieve outstanding success in a graduate position, I am resourceful and well-organised and adept at working collaboratively in team setting.

Overview

6
6
years of professional experience

Work history

Specialist

Apple
Leeds
09.2023 - Current
  • Investigated and diagnosed customer's technical and product queries.
  • Highly skilled at uncovering customers' needs, then following through with meaningful technical solutions.
  • Maintained up-to-date knowledge of products, the latest advancements pricing plans and services to provide updated information.
  • Maintained personal targets, offering ‘all of Apple' to our customers, including AppleCare, business solutions, Trade in, Monthly financing and Today at Apple sessions, providing passionate and knowledgeable customer assistance.
  • Prepared invoices for business customers with large orders or special sales types.
  • Delivered personal, reliable, high quality technical support and set up of new devices to foster and maintain strong relationships with customer.
  • Expanded my knowledge in technology and software systems.

Summer Camp Counsellor

Camp America
New York
06.2022 - 08.2022
  • Demonstrated a proactive and adventurous mindset by seeking out unique and exciting opportunities, working at a premier co-ed sleep away summer camp in the US.
  • Created an inclusive camp environment, promoting social interaction and cultural diversity.
  • Ensured welfare and safety of campers outside of activity times, providing high-quality pastoral care.
  • Monitored camper activity in cabins and outdoor areas.
  • Developed a high level of resilience through the commitment of long hours and consecutive workdays, exemplifying dedication and adaptability in challenging situations.
  • Delivered outstanding and structured sport, art and play activities to groups of campers.

Sales Assistant

Victoria's Secret
Leeds
01.2022 - 05.2022
  • Built rapport with new and existing customers to boost client retention.
  • Processed customer payments and refunds using POS system.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Conducted personalised fittings and shopping experiences, ensuring each shopper's comfort and satisfaction by tailoring their experience to find the perfect fit and style.
  • Consistently achieved daily sales targets and contributed to the overall store targets, showcasing a results-oriented mindset.

Retail sales Associate

Next
Widnes
04.2021 - 09.2021
  • Contributed six months as a Sales Associate, utilising my strong foundation of skills and knowledge gained from previous roles.
  • Memorised product range details to provide informed customer service.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Unpacked deliveries quickly to maximise customer sales opportunities.
  • Helped customers obtain help for refunds and exchanges.
  • Worked flexibly to meet peak Christmas trading hours.

Customer Service Advisor

Argos
Widnes
09.2020 - 02.2021
  • Processed inbound customer calls, providing information on service or product upgrades
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Recorded customer communications to maintain proper documentation.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Collaborated effectively with team members and managers, contributing to a positive and productive work environment.
  • Exceeded performance targets, showcasing a strong work ethic and dedication to achieving exceptional results.


Customer Service Assistant

Boots
Warrington
11.2018 - 01.2019
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Organised displays to promote inventory and encourage customer purchases.
  • Consistently maximised sales revenue through effective upselling to premium brands.
  • Successfully managed multiple responsibilities during the demanding Christmas and New Year period, exhibiting strong multitasking abilities.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Maximised beauty counter sales through demonstrations and applying personalised selling techniques to consistently exceed monthly targets.

Education

GCSEs -

Rainhill High School
Rainhill, St. Helens
09/2013 - 06/2018

A-Levels -

Cronton Sixth Form College
Widnes, Halton
09/2018 - 06/2020

Bachelor of Laws -

University of Leeds
Leeds
09/2021 - 07/2024

Skills

  • Highly motivated
  • Attention to Detail
  • Strong analytical skills
  • Situational Adaptability
  • Resilience
  • Self Awareness
  • Collaboration
  • Excellent communication skills
  • Action Orientated and Resourceful
  • Tech Savvy
  • Values Differences


Accomplishments

    UCL InvestIN Young Lawyer Summer School

    Bronze Duke of Edinburgh Award

    StreetLaw Volunteer UOL Community Engagement Programme

References

References available upon request.

Timeline

Specialist

Apple
09.2023 - Current

Summer Camp Counsellor

Camp America
06.2022 - 08.2022

Sales Assistant

Victoria's Secret
01.2022 - 05.2022

Retail sales Associate

Next
04.2021 - 09.2021

Customer Service Advisor

Argos
09.2020 - 02.2021

Customer Service Assistant

Boots
11.2018 - 01.2019

GCSEs -

Rainhill High School
09/2013 - 06/2018

A-Levels -

Cronton Sixth Form College
09/2018 - 06/2020

Bachelor of Laws -

University of Leeds
09/2021 - 07/2024

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Imogen Lewis