Imogen Lang
Glasgow
Summary
I’m a proactive and resourceful individual with excellent organisational and communication skills, coupled with proficiency in Microsoft Office. I've demonstrated the ability to prioritise tasks and manage time effectively to support team objectives. Ready to contribute to seamless operations and enhance productivity in fast-paced environment. Confident and friendly when engaging with customers and prepared to be a useful and supportive team member.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
SEO Assistant
Garage Services Online
Harrogate
2025.05 - 2025.12
- Worked closely with the web development team, ensuring best SEO practices are incorporated during site builds.
- Complied with SEO guidelines to improve web traffic results.
- Developed tailored marketing messages for increased customer engagement.
- Facilitated cross-departmental cooperation, enhancing overall productivity.
- Participated in client meetings, establishing clear content goals.
Website Content Administrator
Garage Services Online
Harrogate
2022.06 - 2024.08
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Streamlined processes, achieved better resource allocation.
- Strategised long-term goals and objectives with steady focus on mission accomplishment.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Admin Assistant
Yorkshire Health Network
Harrogate
2021.05 - 2021.12
- Worked as an Admin Assistant in the Covid-19 vaccine centres
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Cafe worker
McQueen's Cafe
Knaresborough, North Yorkshire
2018.05 - 2020.03
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
Education
MA (Hons) - History
University of Glasgow
Glasgow 2021.09 - 2025.07
MA (Hons) - History
University of Glasgow
Glasgow 2021.09 - 2025.07
Skills
- Excellent communication skills, both written and verbal
- Reliable team player
- Strong customer service skills
- Microsoft Office proficiency
- Schedule management
- Customer focus
- Cash handling
- Copywriting proficiency
- Proofreading capability
- SEO familiarity
References
References are available upon request.
Timeline
SEO Assistant
Garage Services Online
2025.05 - 2025.12
Website Content Administrator
Garage Services Online
2022.06 - 2024.08
MA (Hons) - History
University of Glasgow
2021.09 - 2025.07
MA (Hons) - History
University of Glasgow
2021.09 - 2025.07
Admin Assistant
Yorkshire Health Network
2021.05 - 2021.12
Cafe worker
McQueen's Cafe
2018.05 - 2020.03