IMOGEN KOLAITIS

I started my dental receptionist job in October 2022, this has helped me build my skills in thriving under pressure and dealing with difficult situations that need a fast response. I have also recently taken on the role of dental nursing. This involves assisting the dentist with all dental treatments, handling instruments/processing X-rays, disinfecting the surgery after each patient and ensuring the patient has a comfortable experience.

• Scheduling and amending patient appointments.
• Answer incoming calls, resolve any enquiries
• Filling the schedule for clinical providers each day/ keeping on top filling in no show appointments and cancellations.
• Relay messages and important information.
• Accurately update patient records.
• Opening and closing the clinic which also involves, dealing with banking and cash, making sure all surgeries are shut down and that nobody is left in the building, confirming all doors are locked when closing
• Being responsible for processing dentist EDI's
• Process payments the correct payments face to face and over the phone.
• Advising patients if and when account balances need to be settled.
• Responsible for maintaining the correct banking on the system to what we have in cash and on cards
• Collecting and distributing incoming mail, employing strict confidentiality throughout.
• Greet incoming patients in a professional manner and provide friendly, knowledgeable assistance.
• Ensuring that all appropriate forms are completed prior to patient receiving service. Scans and attached forms to electronic dental charts.
• Staying calm in pressured circumstances
• Multi-tasking on a daily basis
• Use clinic software system to generate invoices and process client payments.
• Perform patient recalls and appointment reminders through R4 to reduce no-shows.

Supporting 4 young people in a mental health residential home (hospital). I am currently still employed on bank shifts. However also have a full time job at a dental practice.

Stepping into this area of work has helped me develop the skills I already have. I have been able help make a difference in peoples lives. Assessing each individuals needs within their current circumstances and provided exceptional support to help reach their potential.

• Took responsibility for timed observations on high risk individuals
• Strengthened young people's ability to navigate risk and challenge.
• Developed strong rapport with young people on 1:1 and group basis.
• Conducted thorough risk assessments, maximising safety for detached work.
• Maintained current understanding of developments in safeguarding, youth work, and professional social care.
• Cultivated professional relationships with youth, staff and organisations to build rapport and promote well-being.
• Mentored youth to explore career choices, extra-curricular involvement and hobbies.
• Attended to needs during challenging situations by offering advice and compassion.
• Inputted patient information and records on database to maintain accurate documentation.
• Observed and evaluated patients to detect changes in behaviour or abnormalities.
• Performed crisis interventions during emergency cases.
• Initiated risk assessments to examine psychological and social factors.

• I currently care for 3 Burnley Football apprentices along with my dad whilst at home
• This has involved having to have a comprehensive CRB check and also means we have a big responsibility of creating a space for them to feel safe
• Duties such as meal making, food shopping, washing
• Attending club meetings
• Ability to communicate and engage with parents
• Excellent interpersonal skills and being able to develop effective relationships Sense of responsibility
• Ensuring a comfortable home space and making sure they are happy where they are
• Acknowledge to concerns and answering questions
• Reassurance on doubtful circumstances 2

• Taking inbound calls and handling customer queries
• Making outbound calls from various lead generation sources and ppc leads
• Building rapport with potential clients and identifying needs in order to promote suitable products through active listening and signposting
• Ensuring sales are followed through fca compliant regulations
• Taking calls from our offshore contact centre to close sales and process finance applications
• Excelling under a target driven environment to ensure all kpi targets are exceeded
• Responsible for overseeing team targets and reporting back to the team manager on the late shifts
• Floor walking new starters to empower and get them to a satisfactory standard to be signed off the training programme
• Assist the team manager with day to day duties such as rota planning, coaching and daily lunch and break rotas
• Responsible for ensuring all sales leads are delegated and called in a timely manner, this was then reported back to the team manager on a daily basis
• Ensuring all sales logs and end of day stats are verified and posted to the team manager
• Delegating morning callbacks for potential sales to the relevant advisors

• Evaluate supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
• Deliver outstanding eye-for-detail
• Often picked up on incorrect issues such as incorrect stock leading to re communication with suppliers
• Work closely to solve problems
• Maintain correct stock counts and produced accurate reports for management
• Repeatedly hit release targets meaning the company's clients (artists) make the top 5 music charts which also results in new clients
• Accurately document package information by completing associated paperwork, attaching labels and running barcodes using scanners
• Operate hand trucks, pallet jacks to move materials along with lifting heavy deliveries and boxes
• Coach and mentor new staff, improving team competencies and capabilities
• Took on a leadership role when the manager wasn't in the workplace for over a month- included preparing work for employees everyday of the week and determining what jobs each person was on

GCSE

English Language GSCE- C

English Literature GCSE- C

Mathematics GCSE- C

Science GCSE- C

Art GCSE- A

Business Studies Distinction

History GCSE- D