Imogen Keighley
Morpeth,Northumberland
Summary
University student looking for a full- time job that offers 25 hours of work a week or more. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Enthusiastic and energetic student with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments. Talented leader offering over 3 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
1
1
year of professional experience
Work history
Baby-Sitter
- I have cared for many children for parents that need a hand
- Forest school (special needs carer)
- In this job I cared for children aged 3 to 15 with special needs
- This allowed me to: - Improve emotional and educational development through teaching Makaton
- Provide friendly, enthusiastic support to pupils in individual and group support settings
- Assist students on school trips and extra-curricular programmes, always ensuring safe care and support.
Classical Guitar Teacher
- In this job I taught children and adults aged 5-20 how to play and learn the history behind classical guitar
- This job allowed me to: - Enthuse student about classical guitar and its sound through fun learning activities - Ensure students pass their graded music exams up to grade 3
Restaurant Floor Manager
Pleased to meet you
Morpeth, England
03.2022 - 02.2023
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
- Ensured profitability of operations by scheduling staffing levels in line with business needs.
- Maintained food hygiene and alcohol service compliance through regular training and spot checks.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Analysed operations to improve restaurant efficiency and service levels.
- Established safe and secure dining environment with strong sanitation standards.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Call Handler
Premier takeaway
Morpeth , England
01.2022 - 03.2022
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
- Logged critical information onto computer system.
- Processed and actioned high number of calls during busy periods.
- Offered flexible timetable to cover different shift patterns.
Shop Worker
Morpeth fish and chips
Morpeth , Northumberland
09.2021 - 01.2022
- Documented stock count and operations to track usage and procurement.
- Supervised junior staff activities and kept shop operational.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maintained shop efficiency during peak times by assisting sales staff in bagging and wrapping customer purchases.
- Verified stock on delivery, cross-checking quantities received against shipping documentation to ensure accuracy.
- Maintained temperature control and monitored expiration dates to ensure the highest standards of food safety and freshness.
- Safely operated light machinery to transport items between shop areas with zero incident.
Education
Graded music theory levels 1-5 - Music
Trinity college
York, England 01.2016
AS levels in chemistry, biology and economics. - Science + economics
Queen Ethelburgas collegiate
York, England 05.2020
NVQ Level 2 - Food health and safety
Pleased to meet you
Morpeth, England 08.2022
Btec level 2 computing - Computing
Queen Ethelburgas collegiate
York , England06.2017
Graded music performance levels 1-8 - Music
Trinity College
York, England01.2016
A-Levels - Mathematics
KEVI
Morpeth, England 05.2021
GCSEs - English, mathematics, combined science & 7 more
Queen Ethelburgas Collegiate
North Yorkshire06.2019
Skills
- These are the skills that I believe are my personal strengths:
- Accurate money handling
- Good time management
- Outgoing and enthusiastic
- Eager to make change
- Good communicator
- UK licensing and liquor law
- Guest dispute resolution
- Food service background
- Performance and wage reviews
- Operations management
- Passion for customer satisfaction
- Natural leader
- Employee feedback management
- Front of House (FOH) recruitment
- Marketing and advertising
- Strong work ethic
- Service-orientated
- Cost-controls
- Restaurant cost control
- Inventory control and record keeping
- Hospitality business management
- Business operations expertise
- Food preparation and safety
- Employee management
Timeline
Restaurant Floor Manager
Pleased to meet you
03.2022 - 02.2023
Call Handler
Premier takeaway
01.2022 - 03.2022
Shop Worker
Morpeth fish and chips
09.2021 - 01.2022
Baby-Sitter
Classical Guitar Teacher
Graded music theory levels 1-5 - Music
Trinity college
AS levels in chemistry, biology and economics. - Science + economics
Queen Ethelburgas collegiate
NVQ Level 2 - Food health and safety
Pleased to meet you
Btec level 2 computing - Computing
Queen Ethelburgas collegiate
Graded music performance levels 1-8 - Music
Trinity College
A-Levels - Mathematics
KEVI
GCSEs - English, mathematics, combined science & 7 more
Queen Ethelburgas Collegiate
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